BHA FPX4104 Assessment3 1.docx BHA_FPX4104 Organizational Communication Plan Capell

BHA FPX4104   Assessment3 1.docx    BHA_FPX4104  Organizational Communication Plan  Capella University  Strategic Leadership and Workforce Planning in Health Care  Organizational Communication Plan  Communication Executive Summary  Analysis of the data:  Data has been collected from several resources for analyzing regarding Metropolitan Health. The main resource to analyze patient dissatisfaction were surveys that were conducted while the patients were staying at the hospital. The data collected from these surveys provides the best information because of the real-time reaction on the internal environment. One of the factors that can be evaluated through this form of data is the reaction to wait times for the patient. The gathered data from the surveys can be used to improve operational downfalls within the facility. With the collected data, Metropolitan Health can utilize the information to build organizational policies to improve on the negative feedback. One of the most prominent complaints from  patient feedback is the difficulty they experience while attempting to ask questions and receive the appropriate responses from staff members. Patients have also noted that there is a noticeable lack of respect and kindness from staff. If not immediately address, this area of concern could negatively impact Metropolitan Health as patients will likely decline census due to a lack of communication and ease of appointment setting.  Communication Best Practices  An essential practice in healthcare is proper communicati