HCS_131___Week_4_Assignment.docx Week 4 Assignment - Effective Consumer Relations Univ

HCS_131___Week_4_Assignment.docx    Week 4 Assignment - Effective Consumer Relations  University of Phoenix  HCS 131    Scenario 1  Average patient wait time is, according to the currently available survey data, a satisfaction indicator that is a strength for the hospital. The goal is set at less than or equal to a fifteen-minute wait for services, while the average reported time a patient must wait comes in at thirteen minutes. While this is not a large differential, it is shown to be enough to boost the overall patient satisfaction with the hospital as a whole.  Because of this, I believe it is important to focus on wait time. Continuing to keep the wait times down will lead to continued satisfaction in that area, while finding ways to reduce the wait even further could very well lead to a further increase in the satisfaction versus goal differential. This, in turn, could increase the overall satisfaction rating for the hospital, though improving in other areas would, of course, be a necessary next step.  Scenario 2  Overall patient satisfaction with the doctors is, according to the current survey data, the biggest weakness for the hospital. With a negative differential of 1.6, it is obvious that something is lacking where the doctor-patient relationship is concerned. Therefore, it is important that the hospital investigate this area further, determine where and why the relationship is lacking, and work to improve in those specific areas.  Determining and addressing the shortcomings of the doctors, the are