MHACB_505_Competency_3__Part_1_Root_Cause_Analysis.docx Root Cause Analysis University

MHACB_505_Competency_3__Part_1_Root_Cause_Analysis.docx    Root Cause Analysis  University of Phoenix  MHACB/505  Root Cause Analysis  Within a Gemba walk, problems were found to have short term effects, the lack of water for patients in the waiting rooms, the nursing staff needs more training on the new software system to have the ability to schedule patients for follow up appointments. The long-term problem found was that lack of accessibility to the new software system the front desk administration desk has. The lack of access limits the alerts given to patients about their upcoming appointments.   Short Term Opportunities  When looking at the two short term opportunities for improvement, I started my root cause analysis with the 5 whys.   ProblemStatement: Patient arrives to visit unable to leave urine sample.  Why: Arrived with no water  Why: Heavy traffic on the route to the clinic  Why: No additional time to stop and grab water  Why: Forgot to grab water bottle before leaving home  Why: Woke up and left late for appointment  Root Cause Analysis: Offer water within the waiting rooms so patients are able to drink and leave urine sample for appointment.   This problem is a frequent occurrence within OB/GYN clinics, due to the importance of urine tests during pregnancy and certain procedures. With the urine sample the clinical staff will run a test to determine if any infections are present and if your kidneys are working correctly ("Why Are Patients Asked for Urine Samples?", 2020). The root cause or solution to this proble