MIS 490 Capstone element four MIS490 Capstone Four: Analysis and Visualization of Addi

MIS 490 Capstone element four    MIS490  Capstone Four: Analysis and Visualization of Additional Data Set  Southern New Hampshire University  The analysis of the data revealed several key elements. For this analysis, the data was broken down by system issue, priority level. Starting with access/login and each priority level was analyzed with the following insight: unassigned priority tickets accounted for 8931 tickets followed by high priority (8777), low (6314) and low priority (5899) With the average resolve time ranging from 0.19 days to 0.39.  Hardware, which would appear to take a longer period to resolve due to parts not in stock, shipping, and availability. The data reveled that same justification with significant number of  ticket  request/issue  being  decreased.  Unassigned  tickets  equaled  3064  followed  by  high priority (2939), low (2033) and medium accounting for the fewest (1940). The average time to resolve increased to a total average of 18 days with the priority levels resolve time ranging from a low of 15.05 days to a high of 21.31 days  Software  had  the  third  highest  ticket  request  at  20068.  Once  again,  the  unassigned priority level accounted for the largest number of tickets (6096) followed by high (5791) low (4230)  and  medium (3951). The average time to resolve the tickets  was  6.26 days,  which considering the time frame to download software, acquire the correct licensing required and correct any compatibility issues could take a little longer than granting access o