Week 4 Literauture Review and Clean up.docx RUNNING head: USPS Issues During the Year of

Week 4 Literauture Review and Clean up.docx  RUNNING head: USPS Issues During the Year of COVID     1                                                       Assignment 4: Literature Review & Gap Analysis  American Public University  Introduction  The official United States Postal Service began on July 1st, 1971, but USPS's history dates back even further. The first Postmaster appointed by the continental congress in 1775 was President Ben Franklin. Although the 13 colonies had a mail service it was very informal. The service operated with writters using friends to send the correspondences (Longfellow, 2017). The idea of a fully operation postal service began with the establishment of the notable pony express in 1860. The specialized service linked the east to the west coast bringing the country together. The Pony Express covered a large area from Missouri to California. The operation allowed deliveries to take half the time the competition provided (Andrews, 2016). Although it took some time for USPS to become official, the USPS is a reliable source to ship parcels to the entire country.  In 1907, UPS was established, which gave another option to send packages. UPS was the first competitor since Pony Express was deactivated. It took 47 years for another competitor to rise that offered the same service like USPS. The USPS has served the American people for generations through several world events. The Postal service was present in both world wars, the Vietnam and Cold war, and COVID-19. As the year 2020 continued to compo