PROJECT;THE IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEE PERFORMANCE RADISSON BLU ANCHORAGE HOTEL

CHAPTER ONE 1.1 INTRODUCTION The need for employee‟s retention has encouraged the employers to pay attention towards employee development through training in order to keep them motivated Training with development as a function of human resource management is concerned with organizational activity aimed at bettering the performance of individuals and groups in organizational settings. For the organization, training and development leads to improved profitability while cultivating more positive attitudes toward profit orientation. For the individuals, training and development improve job knowledge while also helping in identifying with the goals of the organization. Training and development can be defined as the planned learning experiences that teach employees how to perform current and future jobs. According to Raja, Furqan and Muhammad (2011: P. 7), training and development have become the most important factor in the business world today, because training increases the efficiency and the effectiveness of both employees and the organization. Training is a systematic restructuring of behaviour, attitude and skills through learning, education, instruction and planned experience. Training is designed to change or improve the behaviour of employees in the work place so as to stimulate efficiency. The cardinal purpose of training is to assist the organization achieves its short and long term objectives by adding value to its human capital. Training and development are not undertaken for the sake of training, but rather are designed to achieve some needs. Edwin (1971: P.194) defined training as “an act that involves growing the knowledge and skill level of an employee in order to perform a specific job”. According to Dubashi (1983: P.1), “Training is a procedure of improving the knowledge attitude and skill of employees to attain organization‟s objectives. It is merely through systematic course of training in which essential professional knowledge is conveyed, skills are developed and attitudes adjusted to the work situation”.

1.2 BACKGROUND OF THE STUDY Radisson Blu Anchorage Hotel Radisson Blu Anchorage Hotel is a hospitality firm under the Carlson Rezidor Hotel Group. Radisson Blu Anchorage Hotel was established on 19 May, 2011. Carlson Rezidor Hotel Group has grown to become one of the largest hotel companies in the hospitality industry with a set of brands that deliver world class hospitality and exceptional service. Carlson Rezidor Hotel Group has seven brands (Park Inn, Radisson, Radisson Blu, Radisson Red, Quorvus Collection, Country Inn and Suite. The hotel is located centrally along the waterfront area of Victoria Island, Lagos. It can be described as a modern edifice fused with African culture, styled by a famous Swedish hospitality designer. Radisson Blu Anchorage Hotel boosts of a 170 air-conditioned rooms and suites two of which are specially designed for physically challenged individuals. It also has two upscale boardrooms and four meeting rooms. The restaurant serves an eclectic, international cuisine while the outdoor bar/lounge is ideal for drinks and finger foods. The hotel also offers a jetty access from the lagoon. Guests enjoy free access to the hotel fitness area, complete with cardiovascular gym, sauna and a massage room. The mode of operation is based on the standard of the Carlson Rezidor Hotel Group. The resources are maintained by the employees to deliver world class hospitality and exceptional services. To achieve exceptional service there are several forms of training for employees at the organization ranging from levels to levels in a hierarchy that has been put in place and they include: