BBA2026 Unit II Article Review.docx BBA2026 Unit II Article Review Columbia South

BBA2026  Unit  II  Article  Review.docx    BBA2026  Unit II Article Review  Columbia Southern University  Unit II Article Review  Taking strategic and calculated steps to affect change in 33 different departments of local government within one small Michigan county may look impossible at the onset.  But Ottawa County, Michigan government officials believed that, with training, buy-in from stakeholders, and a focused determination, they could enact a more customer-centric philosophy and standard of practice successfully.  Using   œThe Disney Way   by authors William Capodagli and Lynn Jackson, Ottawa officials found merit in the practice, and with help from the book s authors, decided to see if a proven private sector strategy would allow the public sector of local government to flourish.  Understanding that the implementation of this new way of conducting business would not happen overnight, officials enlisted Disney Way train