NR447_Conflict_Resolution

Purpose

The purpose of this assignment is to learn how to identify and effectively manage conflicts that arise in care delivery settings resulting in better management of patient care, including appropriate delegation. You will gain insight into conflict management strategies and develop a plan to collaborate with a potential nurse leader about the conflict and its impact in a practice setting.

Course Outcomes

Completion of this assignment enables the student to meet the following course outcomes.

• CO1: Apply leadership concepts, skills, and decision making in the provision of high-quality nursing care, healthcare team management, and the oversight and accountability for care delivery in a variety of settings. (PO2)
• CO3: Participate in the development and implementation of imaginative and creative strategies to enable systems to change. (PO7)
• CO6: Develop a personal awareness of complex organizational systems, and integrate values and beliefs with organizational mission. (PO7)
• CO7: Apply leadership concepts in the development and initiation of effective plans for the microsystems and system-wide practice improvements that will improve the quality of healthcare delivery. (PO2 and PO3)

Due Dates

Submit your paper by Sunday, 11:59 p.m. MT, end of Week 3.

Points

This assignment is worth 200 points.

Directions

1. Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution, section on Negotiation and Conflict Resolution, pp. 324-333.
2. Watch tutorial below.
3. Write a 5-7 page paper (not including the title or References pages). Consult your APA manual and consider using the APA template (Links to an external site.) provided in the library.
   • Cite the course textbook and two scholarly sources.
     • Scholarly references must be published within the last 5 years and from the Chamberlain library only
     • You must provide the permalink.
   • Review the information provided in our library of how to search for journal articles (Links to an external site.)
   • Review the information provided in our library of how to locate and copy a journal permalink (Links to an external site.)
4. You are required to complete this assignment using the productivity tools required by Chamberlain University, which is Microsoft Office Word 2013 (or later version), or Windows and Office 2011 (or later version) for MAC. You must save the file in the ".docx" format. Do NOT save as Word Pad. A later version of the productivity tool includes Office 365, which is available to Chamberlain students for FREE by downloading from the student portal at http://my.chamberlain.edu  (Links to an external site.)  Click on the envelope at the top of the page. 
5. For this assignment:
   • Identify a recurring conflict with the potential to negatively impact patient care.
     • This should be from your practice setting or prelicensure experiences.
   • Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
   • Review and discuss the four stages of conflict as found in Finkelman.
     • Identify and explain how the stages of conflict relate to the example in your workplace.
   • Describe, in detail, the best strategy for conflict resolution
     • Your rationale should be from the textbook and two scholarly articles. 
   • Describe how you would collaborate with a nurse leader to reach consensus on the best strategy to deal with the conflict. 
   • Provide a summary or conclusion about this experience or assignment and how you may deal with conflict more effectively in the future.

Best Practices

• Please reach out to your instructor with any questions as you prepare your assignment.
• Please use your browser's File setting to save or print this page.
• Spell check for spelling and grammar errors prior to final submission.
• Use the rubric as a final check prior to submission to ensure all content is clearly addressed.

Scholarly Sources and Citations

• Please cite the course textbook and two scholarly sources in APA format. 
• Scholarly references must be published within the last 5 years from the Chamberlain library only.
• You must provide the permalink.
• Paraphrasing information, rather than quoting, is expected. No quotes for this assignment please!

NR447_Conflict_Resolution

NR447_Conflict_Resolution

Criteria

Ratings

Pts

This criterion is linked to a Learning Outcome Detailed description of conflict, including type of conflict

60.0 pts

After an introduction paragraph, paper thoroughly provides observations of conflict in practice setting. The paper thoroughly states if negative outcomes were observed and identifies the specific type of conflict observed. It provides details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

53.0 pts

After an introduction paragraph, paper clearly provides observations of conflict in practice setting. It clearly states if negative outcomes were observed and identifies the specific type of conflict observed. It provides some details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

48.0 pts

After an introduction paragraph, the paper provides observations of conflict in practice setting. It briefly states if negative outcomes were observed and identifies the specific type of conflict observed. It provides few details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

23.0 pts

After an introduction paragraph, the paper provides observations of conflict in practice setting. It does not state if negative outcomes were observed or identifies the specific type of conflict observed. It provides few details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

0.0 pts

After an introduction paragraph, the paper does NOT provide observations of conflict in practice setting. It does not state if negative outcomes were observed or identifies the specific type of conflict observed. It provides NO details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

60.0 pts

This criterion is linked to a Learning Outcome Stages Described

Four stages of conflict and relationship to identified conflict, Describes stages and their relationship to identified conflict

40.0 pts

Paper thoroughly outlines the four stages of conflict, as described in Finkelman, and how the stages relate to the example

35.0 pts

Paper mostly outlines the four stages of conflict, as described in Finkelman, and how the stages relate to the example.

32.0 pts

Paper outlines the four stages of conflict in a fair manner, as described in Finkelman, and does a fair job explaining how the stages relate to the example.

15.0 pts

Paper minimally outlines the four stages of conflict, as described in Finkelman, and minimally explains how the stages relate to the example.

0.0 pts

Paper does not outline the four stages of conflict as described in Finkelman. It does not state how the stages relate to the example.

40.0 pts

This criterion is linked to a Learning Outcome Best strategy for conflict resolution and collaboration with a leader

Strategy for resolution of conflict identified. Discusses collaborative efforts with a nurse leader to resolve conflict. Besides the course textbook, the paper cites two scholarly sources. Scholarly articles must be published within the last 5 years, from the Chamberlain library only and must provide the permalink.

60.0 pts

Paper describes in excellent detail a strategy for conflict resolution and collaboration with a nurse leader to resolve conflict. Besides the course textbook, the paper cites two scholarly articles. Scholarly articles must be published within the last 5 years, from the Chamberlain library only and must provide the permalink.

53.0 pts

Paper describes in good detail a strategy for conflict resolution and collaboration with a nurse leader to resolve conflict. Besides the course textbook, the paper cites one scholarly article. Scholarly articles must be published within the last 5 years, from the Chamberlain library only and must provide the permalink.

48.0 pts

Paper describes in fair detail a strategy for conflict resolution and collaboration with a nurse leader to resolve conflict. Only cites the course textbook. It cites an additional source but NOT a scholarly article.

23.0 pts

Paper minimally describes a strategy for conflict resolution and/or collaboration with a nurse leader to resolve conflict. Only cites the course textbook and no additional sources.

0.0 pts

Paper describes NO strategy for conflict resolution and collaboration with a nurse leader to resolve conflict. It does NOT cite the course textbook or other sources.

60.0 pts

This criterion is linked to a Learning Outcome Conclusion or Summary

Provides a conclusion or summary about the learning experience and how this assignment will provide guidance for future conflict resolution skills

20.0 pts

Paper provides a thorough conclusion or summary and description of plans for dealing with conflict in the future.

18.0 pts

Paper provides a good summary and description of plans for dealing with conflict in the future.

16.0 pts

Paper provides a fair conclusion or summary and description of plans for dealing with conflict in the future.

8.0 pts

Paper provides a minimal summary and/or description of plans for dealing with conflict in the future.

0.0 pts

Paper does not provide a conclusion or summary and NO future plans for dealing with conflict.

20.0 pts

This criterion is linked to a Learning Outcome Clarity of Writing

Content is organized, logical, and with correct grammar, punctuation, spelling, and sentence structure

10.0 pts

Content shows excellent organization, logical, and grammar, punctuation, spelling, and sentence structure are correct

9.0 pts

Content is mostly organized, logical, and grammar, punctuation, spelling, and sentence structure have minimal errors.

8.0 pts

Content is fairly well organized, logical and grammar, punctuation, spelling, and sentence structure have some errors.

4.0 pts

Content is minimally organized, but may lack logic. Several errors occur in grammar, punctuation, spelling, and sentence structure.

0.0 pts

Content is disorganized and writing has numerous grammar, spelling, or syntax errors resulting in difficulty reading and understanding the ideas

10.0 pts

This criterion is linked to a Learning Outcome APA

APA formatting is apparent.
References are properly cited within the paper; reference page includes all citations; proper title page and introduction are present.

10.0 pts

Excellent APA formatting is apparent, References are properly cited within the paper. Reference page includes all sources; proper title page and introduction are present and. Few errors are noted.

9.0 pts

Good APA formatting is apparent, References are mostly well cited within the paper. Reference page includes all sources; proper title page and introduction are present and some errors are noted.

8.0 pts

Only fair use of APA formatting is present. References are cited in fair format within the paper. Reference page includes all sources; proper title page and introduction are present several errors are noted.

4.0 pts

Multiple APA formatting errors exist. References are not present for all cited sources; citations are not present for all sources on reference page. Many errors are noted.

0.0 pts

APA formatting was not used. More than 15 errors are noted.

10.0 pts

This criterion is linked to a Learning Outcome Late Deduction

0.0 pts

0 points deducted

Submitted on time

0.0 pts

Not submitted on time - Points deducted

1 day late = 10 deduction; 2 days late = 20 deduction; 3 days late = 30 deduction; 4 days late = 40 deduction; 5 days late = 50 deduction; 6 days late = 60 deduction; 7 days late = 70 deduction; Score of 0 if more than 7 days late

0.0 pts

Total Points: 200.0