ME2410X WEEK 5 CMAA EXAM (Already graded A+)

ME2410X WEEK 5 CMAA EXAM

Question 1

The correct way to indicate an enclosure notation is:

A. encl

B. Enclosure

C. enclosure

D. enc

Question 2

SOAP is an acronym for:

A. Child protection services

B. A medical assistant society

C. Source-oriented medical records

D. Problem-oriented progress notes

E. Traditional medical records

Question 3

Which of the following calls require immediate transfer to the physician?

A. A young child with a high fever

B. A patient with a possible medical allergy

C. Another physician

D. An adult with a low-grade fever

Question 4

In an alphabetical file, which is filed first?

A. A. R. Stephenson

B. John Stephenson

C. George Stephens

D. Ann Stephenson-Bailey

E. Andrew Stephen

Question 5

The federal insurance program that provides for the medically indigent is:

A. CHAMPUS
B. Medicare
C. Blue Shield
D. Medicaid
E. HMO

Question 6

An illness that existed before an insurance policy is written is known as a(n):

A. Special risk
B. Exclusion
C. Preexisting condition
D. Waiting period
E. Prior authorization required

Question 7

A patient has not been seen in the office for 2 years. The patient's record would be found in the:

A. Basenebt
B. Active files
C. Open files
D. Inactive files
E. Closed files

Question 8

The entry, editing, manipulation, and storage of text using the computer is:

A. Telecommunications
B. Documentation
C. Interfacing
D. Word processing
E. Formatting

Question 9

This procedure protects against the loss of data.

A. Buffering
B. Debugging
C. Backing up
D. Initializing
E. Formatting

Question 10

Both paper and electronic medical records:

A. Include info from more than one source
B. Provide for continuity of care
C. Are legal documents 
D. Provide an ongoing record of the patients health and treatment

E. All of the above
Question 11

A trial balance is a comparison of:

A. Cash on hand and cash received
B. Daily charges and payments
C. Balance sheet and income sheet
D. Ledger card totals and account-receivable balance
E. Owners' equity and liabilities

Question 12

A fee profile is derived from:

A. Insurance payments
B. Patient's payments
C. Government payments
D. Physician charges
E. Insurance charges

Question 13

Which is not part of basic information obtained at the patient's first visit?

A. Insurance information
B. Name, address, and telephone number
C. Name of person who referred the patient
D. Business address and business telephone number
E. Diagnosis

Question 14

The notation c: Julia Jones, MD means:

A. -A copy is made for Dr. Jones
B. A copy of the letter is sent to Dr. Jones
C. The receiver had been advised that a copy has been sent to Dr Jones
D. Dr. Jones will answer the letter 
E. The copy was sent to Dr. Jones by certified mail

Question 15

How do insurance companies use procedure codes?

A. To decide whether the care being given corresponds to the patients disease

B. To determine the level of care the patient received

C. To determine if the patient is being cared for properly
D. To decide whether the care being given corresponds to the patient’s disease

E. To bill the patient

Question 16

Patient information that is released without the patient's authorization might result in a legal charge of:

A. Fraud
B. -Battery
C. Invasion of privacy
D. Abandonment
E. Libel

Question 17

The index of files on a disk is the:

A. Window
B. Menu
C. Byte 
D. Directory
E. Icon

Question 18

All checks received as payment for charges should be endorsed:

A. Immediately
B. At the end of the day
C. When they are deposited
D. After they ar posted
E. Monthly

Question 19

The appointment system of the office should take into account the needs of the:

A. Staff
B. Physician
C. Patients
D. A and B only
E. B and C only

Question 20

The two-letter abbreviation for Nebraska is:

A. -NB
B. NE
C. NA
D. NR
E. NK

Question 21

Which of the following is not included in a memorandum?

A. Date
B. Subject
C. Complimentary close
D. Writer's name
E. Reference initials

Question 22

The most formal of complimentary closings is:

A. Very truly yours
B. Warm wishes 
C. Sincerely
D. Sincerely yours
E. As always

Question 23

A diagnosis of carcinoma:

Refers to specific health conditions

Question 24

The record of the proceedings of a meeting is referred to as the:

A. Agenda
B. Roberts Rules of Order
C. Itinerary
D. Minutes
E. Format

Question 25

A direction to consider additional codes is:

A. NEC
B. NOS
C. See also
D. See condition
E. See category

Question 26

Ideally, a telephone should be answered before the:

A. First ring
B. Third ring
C. Fourth ring
D. Fifth ring
E. Other line picks up the call

Question 27

Which letter style requires the complimentary closing and typed signature be placed in line with the left margin of the body of the letter?

A. Block style
B. Semiblock style
C. Full block style
D. Indented style
E. Semi-indented style

Question 28

The portion of the fee that a patient with insurance must pay at the time of treatment is called the:

A. Cost of coverage

B. Premium

C. Copayment

D. Coordinaton of benefits

E. Claim

Question 29

A new employee must complete which of the following?

A. 501 form
B. W-4 form
C. W-3 form
D. W-2 form
E. FICA form

Question 30

What piece of mail should be placed on top when sorting the physician's mail?

A. First-class mail
B. Journals
C. Envelope marked Personal
D. Bills and statements
E. Equipment catalogs

Question 31

Which of the following would you assign an ICD-10-CM code to explain?

A. Proctoscopy

B. Pap smear

C. Appendectomy

D. Irretable bowel syndrome

E. Mastectomy

Question 32

Which is an example of a third-party payer?

A. Health Maintenance Organization (HMO)
B. Medicare
C. Prefrred Provider Organization (PPO)
D. Patient's spouse
E. Patient's parent

Question 33

The second page of a two-page letter contains which of the following in the heading?

A. Name and date
B. Name and page number
C. Name, page number, and date
D. Name, page number, date, and subject
E. Name, writer's name, subject, and date

Question 34

All of the following would require a Current Procedural Terminology (CPT) code except:

A. Diarrhea
B. Mastectomy
C. Otoplasty
D. Hysterectomy
E. Sigmoidoscopy

Question 35

A master list of equipment inventory includes all of the following except:

A. Date of purchase
B. Cost
C. Operating manuals
D. Estimated life of the piece
E. Description

Question 36

Which of the following circumstances would waive the need for a written release of medical records?

A. Requested from other practices
B. A subpoena
C. Attorney request
D. Hospital request
E. Insurance company request

Question 37

If a patient calls to cancel his or her appointment:

A. Express regret

B. Immediately offer a new appointment time

C. Have the patient speak to the office manager

D. Discourage cancellation sternly

E. All of the above

Question 38

Which of the following demographic information is included in a medical record?

A. Chief complaint

B. Date of Birth

C. Laboratory report

D. Physical examination report

E. Present illness

Question 39

A tickler file is:

A. A Guide for processing insurance claims
B. A list of procedures for equipment maintenance
C. A type of color-coding
D. A pysician referral service
E. Future events arranged in chronologic order

Question 40

Which is not an indexing rule?

A. Unit 1 is the surname
B. A hyphen is disregarded
C. Initials come before complete names
D. Apostrophes are disregarded
E. Names are divided into units

Question 41

Mail that is opened accidentally should be:

A. Hand delivered immediately
B. Put at the bottom of the stack
C. Left as is
D. Resealed with tape and noted as opened in error
E. Placed in another envelpe

Question 42

Which of the following are Evaluation and Management (E&M) descriptors?

A. Physical examination
B. School physical
C. Well-baby check-up
D. Preoperative physical
E. All of the above

Question 43

Which of the following types of scheduling allows for the most efficient use of staff, materials, and facilities?

A. Open appointments
B. Double-booking
C. Wave
D. Modified wave
E. Grouping

Question 44

This type of call allows more than one person in more than one place to talk simultaneously.

A. Person-to-person
B. Conference call
C. Three-party billing
D. Appointment call
E. Collect call

Question 45

Open punctuation is characterized by:

A. Enclosure notation
B. Absence of punctuation after the salutation and a comma after the complimentary close
C. Modified block style
D. Use of a colon after the salutation
E. Block style

Question 46

The universal claim form developed by Health Care Financing Administration (HCFA) is:

A. Form 1904
B. ICD-9
C. Form 1040
D. CMS-1500
E. HCFA-1999

Question 47

The bank statement is reconciled with:

A. The checkbook
B. The day sheet
C. Accounts receivable
D. The payment record
E. Both A and D

Question 48

The patient must pay a regular monthly premium for:

A. Medicare Part A

B. Medicare Part B

C. Medicare Part C

D. Medicare Part D

E. Medicare Part E

Question 49

Which is correct for an inside address?

A. Dr. David Roberts
B. Dr. David Roberts, M.D.
C. Mr. David Roberts, M.D.
D. Roberts, David, M.D.
E. David Roberts, M.D.

Question 50

The scheduling system based on scheduling similar appointments or procedures together is called:

A. Wave
B. Modified wave 
C. Grouping
D. Double-booking
E. Open scheduling

Question 51

A good telephone technique is a:

A. Breathless and excited voice 
B. Low-pitched and expressive voice 
C. Soft-spoken voice 
D. High-pitched voice 
E. Monotone voice

Question 52

The smallest piece of information that the computer can process is a(n):

A. Output
B. Bit
C. Byte
D. Font
E. Icon

Question 53

In double-entry bookkeeping, the original entry is put onto the:

A. Patient ledger card
B. Daily log
C. General ledger
D. Account ledger
E. Appointment book

Question 54

Which group of patients should be escorted to the examination room and given instructions on what they are to do?

A. Children
B. New patients
C. Established patients
D. Older adults

E. All of the above

Question 55

During a routine physical examination, the provider decides to perform spirometry on the patient How should this be coded?

A. As a separate visit

B. As a separate procedure

C. Included as part of the office visit

D. Only if the provider interprets the results

E. Only if the medical assistant performs the procedure

Question 56

A place of occurrence for an injury in the ICD-10-CM coding system:

Refers to external causes

Question 57

Which type of insurance organization uses the fee-for-services concept?

A. Health Maintenance Organization (HMO)
B. Managed care
C. Independent practice association
D. Preferred Provider Oraganization (PPO)
E. Medicaid

Question 58

The complimentary close of a letter is typed how many lines below the last line of the body?

A. Two

B. Three

C. Four

D. Five

E. Ten

Question 59

Which of the following is demographic information included in a medical record?

A. Present illness
B. Date of birth
C. Laboratory reports
D. X-ray findings
E. Complete physical examination

Question 60

An electronic medical record software program can:

A. Store a medical record

B. Retrieve a medical record

C. Create a medical record

D. Edit a medical record

E. All of the above

Question 61

Which of the following must be sent by first-class mail?

A. Magazines

B. Books

C. Printed materials

D. Personal letters and postcards

E. Equipment catalogues

Question 62

A superbill provides which of the following?

A. Insurance claim

B. Fee structure

C. Deposit slip

D. Dictation

E. Abnormal test results

Question 63

When a shipment of supplies is received, the supplies should be checked against the:

A. Advertised prices

B. Enclosed packing slip

C. Invoice

D. Requisition slip

E. Inventory

Question 64

The file folder label for Jennie Holmes-Mathis should be:

A. Jennie, Holmes-Mathis

B. Mathis, Jennie-Holmes

C. Holmes, Jennie-Mathis

D. Holmes-Mathis, Jennie

E. Mathis, Jennie(nee Holmes)

Question 65

A correctly addressed envelope includes:

A. Ommission of all punctutation

B. Periods after abbreviation

C. Periods after initials

D. Comma between city and state

E. Comma between street name and numbers

Question 66

Which is not true of certified mail?

A. Insurance coverage is available

B. Receipt of delivery can be obtained for a fee

C. Only first-class mail can be certified

D. Record of delivery is kept by the post office

E. Restricted delivery can be obtained for a fee

Question 67

Which of the following must always be completed on the insurance claim form?

A. Referring physician name

B. Employer’s name

C. Date of onset of illness

D. If the physician accept assignment of benefits

E. All of the above

Question 68

When making an appointment, which of the following is not needed?

A. Patient’s name

B. Telephone number

C. Reason for visit

D. Insurance information

E. Availability

Question 69

When the word Confidential is to be typed on the envelope, it should be placed:

A. In the lower right corner

B. Below the ZIP code

C. In the lower left corner

D. Below the return address

E. Both C and D

Question 70

Which coding system is not associated with medical procedures?

A. CPT

B. International Classification of Diseases, ninth edition, clinical Modification (ICD-9-CM)

C. Health Care Financing Administration Common Procedure Coding System (HCPCS)

D. Relative value scale (RVS)

E. Resource-based RVS (RBRVS)

Question 71

Patients who are always late or who habitually cancel appointments should be scheduled:

A. Appointments should be scheduled:
B. First in the morning
C. Right before lunch
D. Midafternoon
E. At the end of the day
 

Question 72

When it is 4:00PM in New York City, what time is it in Seattle, WA?

A. 12:00 PM

B. 1:00 PM

C. 2:00 PM

D. 3:00 PM

E. 4:00 PM

Question 73

A claim may be rejected by an insurance company because of the omission of:

A. Complete diagnosis

B. Policy number

C. Patient birth date

D. Itemization of charges

E. All of the above

Question 74

Standard-size paper and envelope for business correspondence is:

A. 8½ x 11; no. 10 envelope

B. 7¼  x 10½; no. 7¾ envelope

C. 5½ x 8½; 3½ x 6 envelope

D. 6¼ x 9¼; no. 6¾ envelope

E. 11 x 14; no. 10 envelope

Question 75

When money is placed in an account, which of the following documents is prepared?

A. Check

B. Statement

C. Debit slip

D. Credit slip

E. Deposit slip

Question 76

Dear Mrs. May: is an example of:

A. Open punctuation

B. Mixed punctuation

C. Block punctuation

D. Semiblock punctuation

E. Modified punctuation

Question 77

Which of the following is a characteristic of a receptionist might make an impression on a patient?

A. Appearance

B. Professionalism

C. Manners

D. Attitude

E. All of the above

Question 78

A major advantage of using a computer for word processing is:

A. Extensive editing capability

B. Speed of processing

C. Spell-check

D. Column layout

E. Storage capacity

Question 79

An important consideration when deciding how to position the computer monitor at the reception desk is:

A. Patient confidentiality
B. Staff access
C. Lighting
D. Postition of the printer
E. Availability of patient records

Question 80

A credit balance on an account occurs when:

A. The patient’s check was returned for insufficient funds

B. The insurance company

C. The patient pays in advance

D. A discount is given

E. The patient’s account is sent for collection

Question 81

EHR is an acronym for:

A. A emergency health record

B. Electronic hospital record

C. Electronic health record

D. External hospital research

E. Extended health record

Question 82

A Medicare claim for a deceased beneficiary may be paid directly to the physician if:

A. The physician accepts assignment

B. The spouse assigns benefits to the physician

C. Social security verifies Medicare coverage

D. Charges are paid by the intermediary

E. The estate is billed

Question 83

Third-party participation in an office indicates the relationships among the:

Physician, patient, and medical assistant
Physician, medical assistant, and insurance company
Physician, patient, and insurance company
Physicaian, hospital, and insurance company
Physician, patient, and hopital

Question 84

If a patient's account has been turned over to a collection agency and the patient calls about the bill, the patient should be told:

A. To remit payment to the physician’s office

B. To deal with the collection agency

C. To talk with the office manager

D. To disregard further statements

E. To find another physician

Question 85

Which factor is not included when determining the level of service for E&M codes?

A. Cost of services

B. Level of decision making required of the physician

C. Health history of patient

D. Type of examination

E. Type of laboratory tests

Question 86

Which information is not essential for the surgery scheduler when requesting a surgery date?

A. Type of procedure

B. Name of the assisting physician

C. Name of patient

D. Facilities available

E. Staff available

Question 87

Which of the following methods can be used to enter a health history into an electronic record?

A. The patients completes it on a computer

B. The patients completes a paper form, and it is scanned into the record

C. The provider enters the information while interviewing the patient

D. None of the above

E. All of the above

Question 88

A patient refuses to follow medical advice, and the physician decides to terminate the relationship. The letter to the patient should state all of the following except:

A. A referral to another physician

B. A offer to make records available

C. That the physician withdraws from the case

D. A future date after which the physician is not available

E. That the patient still needs medical care

Question 89

When the medical office works on a fixed appointment schedule and a patient arrives without an appointment requesting to see the physician, the patient:

A. Should be sent away

B. Should be reffered to another physician

C. Should be called as soon as a cancellation has been made

D. Should be told to come back tomorrow

E. Should be squeezed in for a brief visit so the physician can decide what the next treatment step should be

Question 90

An error was made in charting the patient's record. The method used to correct the error is to:

A. Erase the error and write in the correction

B. Reenter the notation on the next line

C. Draw a single line through the error, write the word “error”, make the correction, and date and initial the entry

D. Cross out the error, and make the correction in the margin

E. Cross out the entry, and correct it

Question 91

When preparing the appointment matrix, the first action is to indicate:

A. Hospital calls

B. Times available

C. Times not available

D. Facilities available

E. Staff available

Question 92

Under a managed care plan, the physician agrees to:

A. Set fees within certain ranges provided by the plan

B. Accept predetermined fees

C. Charge fees based on community average

D. Base fees on the national average

E. Limit the number of patients seen

Question 93

Which of the following is the purpose of records management?

A. Storage

B. Arranging

C. Accessibility

D. Classifying

E. All of the above

Question 94

The most common color-coding system color codes the:

A. Patient’s social security number

B. Patient’s date of birth

C. Patient’s given name

D. Patient’s surname

E. Patient’s account number

Question 95

ICD-10-CM codes are used to prove ____ ____ to third party payors for services provided.

Procedure codes

Question 96

When a patient has managed care insurance, who is the gatekeeper to authorize consultations with specialists?

A. The primary care provider

B. An employee of the insurance company

C. The nurse practitioner

D. The office referral coordinator

E. The patient

Question 97

Which of the following is new to ICD-10 (compared with ICD-9)?

A. Expansion of injury codes

B. More information on ambulatory care

C. Greater number of codes

D. Additional letters and digits

E. All of the above

Question 98

A numeric filing system requires the use of:

A. Lateral files

B. An alphabetic cross-reference

C. Color-coding

D. A tickler file

E. Subject headings

Question 99

HIPAA compliance in the medical front office refers to:

A. Office policies

B. Patient confidentiality

C. Federal laws for patients with disabilities

D. Registration of patients

E. Insurance claims

Question 100

In the problem-oriented medical record (POMR) system, the initial database includes:

A. A list of past medical records

B. A complete physical examination

C. A numbered list of present problem

D. The patient’s progress

E. A list of social problems