MGT 312 Final Exam- Complete Answer

1 The interdisciplinary field dedicated to understanding and managing people at work is called:
      
Management dynamics   
Management theory 
Organizational dynamics  
Organizational behavior

2 The distinction between flexible and fixed individual differences:
    
Is that managers have little or no impact on flexible differences 
Is that managers should hire people based on their attitudes and emotions
Is that managers have little or no impact on fixed differences
Has no practical value for managers

3 Regarding using personality testing as part of the hiring process, experts have concluded that: 
The typical personality test is not a valid predictor of job performance
Only the Big Five should be used as predictors of job performance
The effects of personality on job performance are so large it cannot be ignored by managers
There are many valid instruments available to managers to test for personality types

4 In Ajzen’s theory of planned behavior, ___________ is (are) the key link between _________.
  
Intentions; attidtudes and planned behavior 
Norms; intentions and planned behavior
Intentions; norms and attitudes
Attitudes; intentions and planned behavior

5 According to the Ajzen model, the strongest predictor of an employee’s behavior is (are):
      
The employee's intentions
      
The employee's attitudes
      
Social norms
      
The employee's values

6 The steps in the process of stereotype formation and maintenance in order are:
      
Expectations, categorization, inferences, maintenance.
      
Categorization, inferences, expectations, maintenance.
      
Inferences, categorization, expectations, maintenance.
      
Categorization, expectations, inferences, maintenance.

7 Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to:
      
External causes
      
Fundamental bias
      
Internal causes
      
Self-serving bias

8The potential to understand and regulate oneself is known as:
      
Naturalist intelligence
      
Intrapersonal intelligence
      
Kinesthetic intelligence
      
Interpersonal intelligence
9
Self-enhancement and self-transcendence are:
      
Personal attitudes
      
Endpoints of one of the dimensions of values
      
Workplace attitudes
      
Cognitions
10
Organizations with adhocracy cultures are described as:
      
Externally focused and valuing stability and control
      
Internally focused and valuing stability and control
      
Externally focused and valuing flexibility
      
Internally focused and valuing flexibility
11
Which of the following is the least fixed of a person’s individual differences?
      
Cognitive abilities
      
Attitudes
      
Emotions
      
Intelligence
12
Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at:
      
Explicit factors
      
Implicit factors

Distinctiveness
      
Consistency
13
Stimulation is in the ____________ part of Schwartz’s model.
      
Conservation
      
Openness to change
      
Self-enhancement
      
Self-transcendence
14
The contingency approach suggests that:
      
A manager needs to learn a set of hard-and-fast rules.
      
There is one best way to manage.
      
OB theories apply to all situations.
      
The best answer depends on the situation.

15
Research shows that, in general:
      
Social capital increases group conflict.
      
Social capital decreases work group integration.
      
Social capital decreases organizational performance.
      
Social capital can improve operations.
16
The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.
      
Product
      
Radically innovative
      
Adaptive
      
Innovative

17
The extent to which an individual identifies with an organization and commits to its goals is called:
      
Organizational satisfaction
      
Organizational commitment
      
Job involvement
      
Perceived organizational support
18
Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college’s football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a:
      
Self-serving bias
      
Semantic memory
      
Negativity bias
      
Stereotype
19
The productive potential of an individual’s knowledge, skills, and experiences is known as:
      
Soft skills
      
Ethical capital
      
Human capital
      
Social capital
20
Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes:
      
High self-direction
      
High security
      
High influence over others
      
High social value

21
When something is _______, it stands out from its context.
      
Semantic
      
Salient
      
A schema
      
Stereotypical
22
A person can build his/her social capital by:
      
Being trained in new skills
      
Shadowing a higher-level manager
      
Getting a mentor
      
Learning a new language

23
Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to:
      
Logical-mathematical intelligence
      
Interpersonal intelligence
      
Intrapersonal intelligence
      
Naturalist intelligence

24. Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company's primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here?
      
Facilitating collective commitment
      
Giving members an organizational identity
      
Promoting social system stability
      
Shaping behavior by helping members make sense of their surroundings
25
The process that enables us to interpret and understand our surroundings is called:
      
Stereotyping
      
Perception
      
Selection
      
Suppression

26
Sustainable businesses tend to be run by CEOs who are:
      
Intelligent
      
Controlling
      
Target-driven
      
People-centered

27
___________ is associated with success for managers and salespeople.
      
Introversion
      
Emotional stability
      
Agreeableness
      
Extraversion

28. Keyshawn is a player on a professional football team. Because of this, his play every week is scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very negative and even personal. Keyshawn will handle this better if he has a high level of _________ intelligence.
      
Bodily-kinesthetic
      
Intrapersonal
      
Spatial
      
Interpersonal

29 The two dimensions of the competing values framework are:
      
Internal-external and group-individual
      
Internal-external and anticipatory-retrospective
      
Group-individual and stable-flexible
      
Internal-external and stable-flexible

30 Which of the following mechanisms for changing organizational culture addresses all three levels of culture?
      
Deliberate role modeling, training, and coaching
      
Workflow and organizational structure
      
Rites and rituals
      
Organizational goals