Business Analysis questions 20/20

Business Analysis questions

Question 1 - Functional Decomposition helps in

A.       Dividing the problem into sub-problems that can be easily assigned to different groups

B.       Creating a conceptual model of the work that needs to be completed to deliver the new business solution.

C.       Providing all the stakeholders with a consistent view of the scope of the effort.

D.       All the choices are correct.

Question 2 - Which of the following are not shown on an activity diagram?

A.       Classes

B.       sequential activities

C.       events

D.       decisions that are made

Question 3 - In the last one year, XYZ has received numerous customer complaints about the quality of customer service provided by XYZ. XYZ’s customer satisfaction surveys show that customer satisfaction levels have significantly dropped over the last one year. John and Marc have been put in charge of defining the business need to address the problem of poor customer service. John states that the desired outcome is implementing a Customer Relationship Management software that can improve customer service. Marc states that the desired outcome is increasing customer satisfaction.

A.       Both are correct.

B.       John is correct.

C.       Marc is correct.

D.       Both are wrong.

Question 4 - Which of the following statement about User Stories is incorrect?

1. User stories eliminate the need to provide functional requirements in some environments.
2. User stories are one of the best techniques to use in environments with regulatory restrictions.
3. User stories create an environment of customer ownership of features and prioritizations in an incremental, iterative development environment.
4. User stories require that the value delivered by the story be clearly articulated.

Question 5 - During alternative generation, the business analyst needs to generate as many potential alternatives (including the option to do nothing) to meet the business objectives as possible.

1. True
2. False

Question 6 - Match the following

1. Prioritizing requirements based on the amount of work that the project team is capable of delivering in a set period of time.
2. Prioritizing requirements based on the amount of money allocated to the project
3. Enterprise architecture standards that must be followed in designing a solution is an example of a
4. Budgetary and time restrictions are examples of
5. Ensuring that all requirements support the delivery of value to the business, fulfill its goals and objectives, and meet a stakeholder need refers to
6. Ensuring that requirements specifications and models meet the necessary standards of quality to allow them to be used effectively to guide further work refers to

Answer

A.          Business Constraints

B.           Validating Requirements

C.           Technical Constraints

D.          Budgeting

E.           Timeboxing

F.           Verifying Requirements

Question 7 -Which of the following is not an error when drawing a data flow diagram?

1. data flow on a child diagram that has only one end connected to a process, the other end is a point in space
2. placing more than nine processes on a data flow diagram
3. connecting data stores and external entities directly to each other
4. all data flowing into a process and nothing out of that process

Question 8 - A use case:

1. describes how the data is partitioned into programs for different users.
2. describes a subsystem of a data flow diagram showing how the processes use data produced by other processes.
3. shows when the data is updated, read, created or deleted.
4. summarizes an activity/user goal, its trigger, input, and output.

Question 9 - On an activity diagram, what is used to show partitioning?

A.       a synchronization bar

B.       a filled-in circle

C.       a diamond

D.       a swimlane

Question 10 - A business need does not describe:

1. The potential solution
2. The desired outcome
3. A problem that the organization is facing or likely to face
4. An opportunity that the organization has not taken up yet

Question 11_______________ defines the major business and technical constraints on the effort to deploy a solution.

1. Solution scope definition
2. Dependency
3. Implementation approach
4. Problem statement

Question 12 - Each process in a data flow diagram that modifies the data should be decomposed into lower levels until the system is sufficiently described.

A.       True

B.        False

Question 13 - In the last one year, XYZ has received numerous customer complaints about the quality of customer service provided by XYZ. XYZ’s customer satisfaction surveys show that customer satisfaction levels have significantly dropped over the last one year. The business analyst in-charge has developed the following statement as one of the SMART objectives. “Decrease the time to resolve customer issues from 2 hours to 1.5 hours by providing 20 hours of additional job specific training to the customer service representative.” This objective is:

1. a SMART objective
2. Not time-bound
3. Not specific
4. Not measurable

Question 14 - The letter “W” in MoSCoW Analysis stands for requirements that will never be implemented.

1. True
2. False

Question 15 - Which of the following is not described by a use case?

A.       the objects required by the use case

B.       the actor that initiates an event

C.       the use case that performs the actions

D.       the event that triggers the use case

Question 16 - An activity diagram shows the flow of information between two or more use cases.

1. True
2. False

Question 17. To determine the most viable solution approach to meet the business need a business analyst will do all of the following except:

1. Identify assumption and constraints
2. Generate alternatives
3. Ranking and selection of approaches
4. Determine implementation approach

Question 18 - Match the following

1. Technique used toidentify the potential sources of a problem
2. Technique used to define the rules that govern decisions in an organization and that define, constrain or enable organizational operations
3. “An order must have one and only one associated payment method” is an example of a
4. “A new order must not be placed when the billing address provided by the customer does not match the address on file with the credit card provider” is an example of a
5. Technique used to compare organizational practices against the best in class practices that exist within competitor enterprises
6. Technique used to identify how current capabilities and limitations match up against the external influencing factors
7. Identify appropriate boundaries for the solution score
8. Brief description of functionality that users need from a solution to meet a business objective
9. Justification for the investment required to deliver a proposed solution
10. Technique used to identify and manage areas of uncertainty that can impact an initiative, solution or organization

Answer

A.          Business Rule Analysis

B.           User Stories

C.           Risk Analysis

D.          Operative Rule

E.           SWOT Analysis

F.           Root Cause Analysis

G.          Structural Rule

H.          Benchmarking

I.            Business Case

J.            Scope modeling

Question 19 ________ depict the broadest possible overview of system inputs, processes, and outputs.

1. Sequence diagrams
2. Databases
3. Flow charts
4. Context diagrams

Question 20 - Objectives are long-term, ongoing and qualitative statements of a state or condition that the organization is seeking to establish and maintain.

1. True
2. False