BUS 520 FINAL EXAM PART 1

Question 1 
Members of __________ can solve problems with a positive combination of functional expertise and integrative or total systems thinking.
Answer 
cross-functional teams
self-directed teams
cross-departmental teams
virtual teams
statutory teams
Question 2 
When teams accomplish more than the total of their individual members’ capabilities, __________ occurs.
Answer 
exchange
association
synergy
harmony
union
Question 3 
Groups that form spontaneously through personal relationships or special interests, and not by any specific organizational endorsement, are called __________.
Answer 
informal groups
virtual groups
temporary groups
interim groups
ad hoc groups
Question 4 
Members of teams that __________ must have good long-term working relationships with one another, solid operating systems, and the external support needed to achieve effectiveness over a sustained period of time.
Answer 
plan things
reengineer things
recommend things
make or do things
review things
Question 5 
The __________ is another name for the functional silos problem.
Answer 
individual unit problem.
serviceable group problem
functional chimney problem
hyper-focused team problem
exclusive over-assemblage problem
Question 6 
__________ refers to a person’s relative rank, prestige, and standing in a group.
Answer 
Condition
Standing
Fullness
Status
Prominence
Question 7 
Tasks that are routine and easily subdivided lend themselves to:
Answer 
hierarchical communication networks.
parallel communication networks.
decentralized communication networks.
restricted communication networks.
centralized communication networks
Question 8 
_________-role conflict occurs when a person’s values and needs come into conflict with role expectations.
Answer 
Intrasender
Intersender
Person
Inter
Outer
Question 9 
__________is a “logically perfect” group decision making method because all team members agree totally on a course of action.
Answer 
Consensus
Unanimity
Majority rule
Minority rule
Lack of response
Question 10 
__________ occurs when too much is expected and the individual feels overwhelmed with work.
Answer 
Role conflict
Role indifference
Role encumberment
Role overload
Role frustration
Question 11 
When workspace architecture is studied as an influence on communication behavior, this is part of:
Answer 
cohesiveness.
proxemics.
virtual communication networks.
team building.
relationships.
Question 12 
Decision by __________ is often done by providing a suggestion and then forcing quick agreement by challenging the group with such statements as “Does anyone object?...No? Well, let’s go ahead then.
Answer 
majority rule
lack of response
authority rule
consensus
minority rule
Question 13 
What Decision-Making concept is reflected in the popular adage, “If at first you don’t succeed, try, try again?”
Answer 
Intuition
Escalating commitment
Bounded rationality
Non-programmed Decision-Making
Satisficing
Question 14 
The __________ model views decision makers as acting in a world of complete certainty.
Answer 
behavioral decision
true decision
cognitive decision
classical decision
aesthetic decision
Question 15 
The first step in the rational decision model is _______________.
Answer 
choosing a preferred course of action
recognizing and defining the problem or opportunity
identifying the alternative courses of action
evaluating the results
implementing the preferred course of action
Question 16 
A decision maker holds a meeting to get everyone’s agreement on a system for deciding how to make a lunch schedule. This is an example of a(n) _________ decision method.
Answer 
groupthink
authority
consultative
team
minority
Question 17 
__________, or the use of one’s intellect, is important in all aspects of Decision-Making.
Answer 
Intuition
Attitudinal formation
Judgment
Perceiving
Sensing
Question 18 
The process of choosing a course of action for dealing with a problem or opportunity is __________.
Answer 
selection making
decision shaping
decision-making
judgment resolution
judgment generation
Question 19 
__________ is a superficial and often temporary form of conflict resolution that leaves the situation open to future conflict over similar issues.
Answer 
Leniency
Suppression
Neglect
Avoidance
Tolerance
Question 20 
__________ involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like.
Answer 
Substantive conflict
Emotional conflict
Indigenous conflict
Rational conflict
Impulsive conflict
Question 21 
__________ conflicts occur when the communication of task expectations is unclear or upsetting in some way, such as a team member receiving different expectations from the leader and other members.
Answer 
Vertical
Horizontal
Line-staff
Task
Role ambiguity
Question 22 
__________ goals deal with outcomes that relate to the “content” issues under negotiation.
Answer 
Relationship
Substance
Object
Discretionary
Material
Question 23 
__________ occurs when a formal authority simply dictates a solution and specifies what is gained and what is lost by whom.
Answer 
Competition
Avoidance
Collaboration
Authoritative command
Compromise
Question 24 
__________ negotiation focuses on the merits of the issues, and the parties involved try to enlarge the available pie rather than stake claims to certain portions of it.
Answer 
Integrative
Distributive
Good-faith
Consolidating
Process
Question 25 
__________ distributive negotiation takes place when one party is willing to make concessions to the other to get things over with.
Answer 
Indirect
Hard distributive
Direct distributive
Integrative
Soft distributive