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After the Paris release, how do users migrate social Q&A content to communities?
{{Ans- Run the fix script 'Migrate Social Q&A to Community'
What is a decision tree?
{{Ans- A multi-step process consisting of a series of questions, answers, and guidance.
How can customers limit access to assets?
{{Ans- 1. Enable property
2. Create Asset Contact Relationship
3. Assign asset to contacts
What does the knowledge product entitlements property 'Enable Access Control of Databases' do? {{Ans- Customers can access all knowledge bases related to products for which they have entitlements
Who can receive targeted communications?
{{Ans- 1. Customers
2. Internal Users
Two benefits / features of Agent Workspace
{{Ans- 1. A multi-tab interface to help agents efficiently manage multiple incidents and cases on one screen
2. Real time handling of calls and chats via Interaction Management System
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