Social loafing & groupware & 10MCQs

Please assist me with the entire tutoring request of 2 essays and 10 multiple choice questions.

Question 11 - Social loafing can be a very detrimental practice to the effectiveness of an organization. Explain what is meant by this concept, and discuss three specific steps that managers can take to reduce or to eliminate this undesirable work behavior.  (250 word minimum).

Question 12 - Discuss what is meant by the concept of "groupware," and explain the conditions within the organization that are necessary for this to be an effective communication medium for the organization.  (250 work minimum).

Question 1 - The members of a particular group are getting to know one another and attempting to reach an understanding of how each of them should act within the group. This stage of group development is known as ___________.

Answer

1. Storming
2. Norming
3. Forming
4. Adjourning
5. Performing

Question 2 - The paths along which information flows within the organization are called __________.

Answer

1. noise
2. communication networks
3. filtering paths
4. information richness
5. jargon

Question 3 - A marketing manager who is a member of a task force for new product development is supposed to represent the marketing department as a member of this group. This activity is called the marketing manager's __________.

Answer

1. virtual team effort
2. group role
3. synergy
4. interest group
5. command group

Question 4 - The second-highest communication medium in terms of information richness is __________.

Answer

1. e-mail
2. video conferencing
3. face-to-face communication
4. phone communication
5. memos

Question 5 - If the source of a conflict is overlapping authority, a manager should:

Answer

1. send all the participants to diversity training.
2. Clarify the chain of command.
3. Change to a product structure.
4. Institute self-managed teams.
5. Change cultural norms.

Question 6 - Managers who ____________ are likely to see their ___________.

Answer

1. decrease uncertainty; power decrease
2. decrease uncertainty; power increase
3. increase uncertainty; power increase
4. decrease their power; uncertainty increase
5. increase their power; uncertainty increase.

Question 7 - In XYZ Corporation, production managers are evaluated for their success in driving costs down, while marketing managers are evaluated on the basis of customer satisfaction. The conflict that occurs when overtime hours are needed in order to deliver the product at the time promised by the marketing department is based on __________.

Answer

1. scarce resources
2. incompatible reward systems
3. top-down change
4. benchmarking
5. overlapping authority

Question 8 - Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as __________.

Answer

1. informal groups
2. interest groups
3. virtual groups
4. sequential task interdependence groups
5. self-managed work teams

Question 9 - A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting __________.

Answer

1. an interest group role
2. synergy
3. a virtual team role
4. a role-making role
5. social loafing

Question 10 - Which of the following is NOT a factor in deciding what communication medium a manager should use?

Answer

1. Information richness of a medium
2. The manager's personality
3. Time needed for communication
4. Need for a paper trail