These review questions will broaden your application of a few key topics from the chapters and the Module 3 objectives . Answer all four questions. All references are required to be in current APA format.
- Discuss the importance of integrating the voice of the customer into all decisions under the concept of Quality Function Deployment (QFD).
- Describe service process design and the service encounter design.
- What is Design for Reliability? Why is reliability important? Describe series and parallel systems?
- Describe Throughput and explain why the identification and elimination of bottlenecks are key to improving productivity.
Module Report Guidelines
- 750-word minimum, not including Reference or Cover Page
- Current APA format
- Double Spaced
- A minimum of 3 references, in the Reference section at the end of the paper, are required.
- Two references must be scholarly, peer-reviewed, and from reputable sources.
- One textbook reference is acceptable.
Module Review Guidelines
