These review questions will broaden your application of a few key topics from the chapters and the Module 1 objectives. Answer all four questions. All references are required to be in current APA format.
- What are the roles and responsibilities of the operations manager? What other functional areas does the operations manager communicate with and why?
- In operations management, the term sustainability is used in corporate meetings. Explain what sustainability is and why it is a topic of hot discussion.
- Describe the concept of a value chain and why should an operational manager concentrate on this concept. Please provide examples.
- Explain the purpose of Customer Benefit Packages and describe how these packages contribute to customer value and satisfaction.
Module Report Guidelines
- 750-word minimum, not including Reference or Cover Page
- Current APA format
- Double Spaced
- A minimum of 3 references, in the Reference section at the end of the paper, are required.
- Two references must be scholarly, peer-reviewed, and from reputable sources.
- One textbook reference is acceptable.
