OPS 571 Week 5 Quiz

Week 5 Quiz (All Answers are correct)

1) Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?

• AI 9000
• TL 9000
• QS 9000
• AS 9000

2) What is one analytical tool common to all quality improvement programs?

• Pareto charts
• Continuous improvement
• Management by fact
• Kaizen

3) What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant?

• Third party
• First party
• Fourth party
• Second party

4) Who is responsible for performing the first-party certification audit for a supplier firm?

• Firm
• Certifying agency
• Suppliers
• Customer

5) An opportunity flow diagram would best fit in which DMAIC category?

• Define
• Analyze
• Improve
• Measure

6) ISO 9000 is primarily concerned with what type of quality management standards?

• Business-to-consumer transactions
• Environmental
• Suppliers to the automotive or telecommunication industries

·         Business-to-business commerce

7) A fishbone diagram might be found in which DMAIC category?

·         Define

• Improve
• Measure

·         Analyze

8) What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?

• ISO 14000
• ISO 2000
• ISO 9000
• QS 9000

9) What is a reason that a company may pursue ISO-9000 certification?

• Certification provides a company with unlimited legal liability protection
• Certification is required by most insurance agencies
• Certification is required by the European Community to show that a firm has used appropriate standards
• Certification provides competitive advantage in the global markets for suppliers

10) What form of ISO 9000-certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?

• First party
• Second party
• Fourth party
• Third party