NUR 2058 Final Exam for All Modules Guide - Rasmussen College

1. Methods to Measure and Improve Quality (Chapter 15) - Quality assurance (QA) in health care attempts to guarantee that when an action is performed by a health-care professional, it is performed correctly the first time and each time thereafter. QA requires that actions and activities are continuously measured and compared to a standard of care established by a professional organization and that process of monitoring be in place to provide continuous feedback to prevent errors. Quality control is focused on health-care outcomes. 2. Approaches in Resolving Conflict (Chapter 13) - No change. Keep in mind that it is highly unlikely that a difficult person will change his or her behavior very much, pa...

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