MBA FPX5002 Assessment1 3.docx MBA-FPX5002 Volatility, Uncertainty, Complexity, and Am

MBA FPX5002 Assessment1 3.docx    MBA-FPX5002  Volatility, Uncertainty, Complexity, and Ambiguity in talent   acquisition  Master of Business Administration,   Capella University  MBA-FPX5002 MBA Leadership  €“ Assessment 1-3  Introduction  The concepts of VUCA (volatility, uncertainty, complexity, ambiguity) should play an important role in the decision-making process of every effective leader. When looking at the case of Panera Bread s  €œmosh pit problem €, leaders faced a complex and ambiguous issue with their customer service experience. However, this problem is one that nearly every company will face  in some iteration as business evolves to meet the needs of the 21st century. Leaders must face these challenges by thinking critically and finding evidence-based solutions to the tasks before them.  As one of the major players of the fast-casual dining experience, Panera Bread s customer service issues posed an exi