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Question 5.7: Your large firm is about to change to a customer-centered organization structure, in which employees who have rarely had customer contact will now likely significantly influence customer satisfaction and retention. As part of the transition, your superior wants an accurate evaluation of the morale of the firm’s large number of computer technicians. What type of sample would you draw if it was to be an unrestricted sample
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In this case, the boss has made it clear that his/her intent is to use an unrestricted sample. The best form of an unrestricted sample is to use a simple random sampling method. This method states that each case will be...
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