Liberty University BUSI 340 quiz 2 complete solutions correct answers A+ work

Liberty University BUSI 340 quiz 2 complete solutions correct answers A+ work

4 different versions

Question 1

Philosopher John Dewey recognized that people are inherently motivated to perceive themselves (and be perceived by others) as competent, attractive, lucky, ethical, and important. This is known as:

Question 2

Which of the following refers to the process of receiving information about and making sense of the world around us?

Question 3

Which of the following is a perceptual error where we tend to believe that other people hold the same beliefs and attitudes as we do?

Question 4

________ is the process of filtering information received by our senses.

Question 5

If you form a general negative impression of a person based on one prominent characteristic, and it affects your perception of other characteristics of that person, it is called:

Question 6

The tendency to attribute the behavior of other people to internal factors more than external factors is called the:

Question 7

Systemic discrimination:

Question 8

If John takes credit for work done on time, but blames his co‑workers for his delays, his attitude is reflective of the:

Question 9

In organizational settings, empathy:

Question 10

In the Johari Window, disclosure of information to colleagues results in:

Question 11

The self‑fulfilling prophecy effect is stronger:

Question 12

_____ refers to understanding and being sensitive to the feelings, thoughts, and situations of others.

Question 13

Which of the following proposes that job satisfaction has a positive effect on customer service, which flows on to shareholder financial returns?

Question 14

Emotions are defined as:

Question 15

The adaptive response to a situation that is perceived as challenging or threatening to the person's well‑being is called:

Question 16

Shawna is dissatisfied with her boss for not supporting her work or recognizing her job performance. In spite of these problems, Shawna does not complain and does not intend to move elsewhere. Instead, she maintains her level of work effort and hopes the company will eventually correct these problems. According to the EVLN model, Shawna's response is:

Question 17

Which of the following statements is true of emotions in the workplace?

Question 18

Research suggests that people with high levels of emotional intelligence are better at all of the following EXCEPT:

Question 19

Emotional labor refers to:

Question 20

Which of the following is an effect of emotions?

Question 21

Emotional dissonance occurs when:

Question 22

Which of the following terms best represents the positive or negative evaluations of the attitude object?

Question 23

Emotional labor is higher in jobs requiring:

Question 24

According to the Circumplex Model of Emotions, high activation negative emotions include:

Question 25

Which of the following reduces stress by allowing withdrawal from the stressor?

Which of the following is a perceptual error where we tend to believe that other people hold the same beliefs and attitudes as we do

In the Johari Window, the blind area gets smaller when we

Someone who is new to the job and has a low expectancy is

Which of the following improves self-awareness and mutual understanding that is founded on the contact hypothesis

How can a self-serving bias be observed in a corporate annual report

_____ refers to understanding and being sensitive to the feelings, thoughts, and situations of others

Mental models are _____ that guide perceptions and behavior

George believes that women have difficulty coping with the stress of executive decisions. Sally is promoted into a senior management position and George soon complains that Sally won't be able to cope with this job. George is exhibiting which of the following perceptual errors

________ is the process of filtering information received by our senses

Some investors in the stock market become overconfident and ignore evidence that their strategies will lose money. This can be attributed to _____.

The contact hypothesis states that

The self-fulfilling prophecy effect is stronger

Identify the term that represents your motivation to engage in a particular behavior regarding the attitude object

Donald was unhappy that his company did not provide good transport facilities. He found it very strenuous to drive to work on his own, and this eventually led to job dissatisfaction. Hence, he recommended ways to solve this problem. According to the EVLN model, this information suggests that Donald's main reaction to job dissatisfaction was

The highest level of emotional intelligence is

Which of the following statements about job satisfaction and job performance is true

Which of the following is a conclusion by organizational behavior scholars regarding job satisfaction

Emotions are defined as

Relationship management is

Which of these statements represents the feelings dimension of attitudes

Emotions will have a greater influence on our perceptions, attitudes, decisions, and behavior than cognition because

Which of the following occurs when organizations give financial incentives to prevent dissatisfied employees from quitting

Which of the following is a competency representing the highest level of emotional intelligence

Which of the following determine whether intentions translate into behavior

Self-reinforcement can potentially minimize stress by

The self­fulfilling prophecy effect is stronger:

The            process involves deciding whether an observed behavior or event is caused mainly by the person or by the environment

Which of the following improves self­awareness and mutual understanding that is founded on the contact hypothesis?

In the Johari Window, the            area includes information about you that is known both to you and others.

Consistency, consensus and distinctiveness are the

Social identity theory says that

According to the social identity theory, people tend to

Which of the following occurs most likely due to confirmation bias?

The process of assigning traits to people based on their membership in an identifiable social category is called:

The contact hypothesis states that:

Which of the following describes the fundamental attribution error?

The philosophy of positive organizational behavior states that:

The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called:

After working weeks on a difficult proposal for a client, Jack learns that the client has accepted the proposal and will award the contract to Jack's firm. When Jack hears this from his boss, he yelps 'Yahoo!' and automatically thrusts his fisted hand in the air. This action is an example of:

Which of the following represent the three dimensions of workaholism

Which of these countries is more likely to accept or tolerate, than any other country, people who display their true emotions at work

Many companies try to create positive experiences at work. Which of the following is the major reason for this?

Self­awareness is the lowest level of            .

Employees with an emotional attachment to, identification with, and involvement in a particular organization are said to have:

The exit­voice­loyalty­neglect (EVLN) model:

As soon as we receive sensory information, we nonconsciously tag some of that information with emotional markers. These markers are:

Which of the following statements about job satisfaction and job performance is true?

Employees' identification with a particular organization tends to increase:

Emotional labor is higher in jobs requiring:

Which of the following is a competency representing the highest level of emotional intelligence?

1.

The social identity theory states that we define ourselves by the groups to which we belong or have an emotional attachment. 
 
True    False

2.

The perceptual process begins by attributing behavior to internal or external causes. 
 
True    False

3.

Selective attention occurs after perceptual organization and interpretation. 
 
True    False

4.

Our emotions influence what we recognize or screen out. 
 
True    False

5.

Confirmation bias causes us to screen out information that is contrary to our values and assumptions. 
 
True    False

6.

Categorical thinking is the mostly conscious process of organizing people and objects into categories that are stored in our short-term memory. 
 
True    False

7.

Most categorical thinking occurs without our awareness. 
 
True    False

8.

Seeing a trend in a gambling activity or in the winning streak of a sports star includes categorical thinking. 
 
True    False

9.

People rely on mental models to make sense of their environment through perceptual grouping. 
 
True    False

10.

Employees can break out of their existing mental models by working with colleagues from diverse backgrounds that bring different mental models to the workplace. 
 
True    False

11.

Social identity is a comparative process, and the comparison begins with categorical thinking. 
 
True    False

12.

Homogenization and differentiation are two activities in the process of forming and maintaining our social identity. 
 
True    False

13.

Stereotyping is an extension of social identity theory and a product of our natural process of organizing information through categorical thinking. 
 
True    False

14.

Training employees is most useful in minimizing stereotyping to a large extent. 
 
True    False

15.

People who believe that their successful completion of a project is due to their skill and hard work are making an internal attribution. 
 
True    False

16.

People tend to make an internal attribution about someone's behavior if that person has typically not acted in a similar way either in the past or in other situations. 
 
True    False

17.

You are more likely to make an internal attribution about someone's poor performance if you have also observed the person performing that task poorly in the past and have observed other employees performing the task well. 
 
True    False

18.

When making an internal or external attribution about a person's behavior, we tend to look at whether the person has acted this way in the past and in other situations and whether other people have acted similarly in the same situation. 
 
True    False

19.

The fundamental attribution error refers to the tendency to attribute the behavior of other people to internal factors more than external factors. 
 
True    False

20.

The fundamental attribution error would cause a supervisor to believe that an employee's lateness is due to factors beyond the employee's control rather than to a lack of motivation to attend work. 
 
True    False

21.

The self-serving bias is the tendency to take credit for our successes and blame others or the situation for our mistakes. 
 
True    False

22.

The self-fulfilling prophecy helps supervisors accurately predict the future performance of recently hired employees. 
 
True    False

23.

The first step in a self-fulfilling prophecy occurs when the observer acts differently toward people with whom he or she has high expectations than towards those with whom he or she has low expectations. 
 
True    False

24.

The self-fulfilling prophecy tends to be stronger when employees are new to the job than when employees have worked in that job for a few years. 
 
True    False

25.

You are a high achievement-oriented person. You will likely have a stronger self-fulfilling-prophecy effect than the low achievers. 
 
True    False

26.

A manager believes in the philosophy of positive organizational behavior. His self-fulfilling prophecies would improve organizational performance. 
 
True    False

27.

The primacy effect refers to the phenomenon of forming an opinion of other people based on the first information. 
 
True    False

28.

The primacy effect causes interviewers to ignore information presented at the beginning of the interview and pay more attention to the dominant information presented later in the interview. 
 
True    False

29.

The halo effect occurs when one characteristic of a person shapes our general impression of that person which, in turn, biases our perceptions about the other characteristics of that person. 
 
True    False

30.

According to the halo effect, a supervisor's initial expectations of you influence your behavior so that you are more likely to act consistently with those expectations in the consequent encounters. 
 
True    False

31.

A person's annual performance evaluation is heavily influenced by performance results of the last month. This is an example of recency effect. 
 
True    False

32.

Employees who are thinking of quitting their jobs believe that a large percentage of their coworkers are also thinking about quitting. This perceptual error is called the halo effect. 
 
True    False

33.

Self-fulfilling-prophecy training encourages managers to eliminate self-fulfilling prophecies. 
 
True    False

34.

Employees with a high level of self-awareness will have increased perceptual biases of others. 
 
True    False

35.

Diversity awareness programs mainly educate employees about the value of diversity and the problems with stereotyping. 
 
True    False

36.

The Johari Window is a training program that teaches employees how to change their personality. 
 
True    False

37.

According to the Johari Window, the hidden area is reduced through disclosure. 
 
True    False

38.

The contact hypothesis states that the more individuals interact with one another, the less they rely on stereotypes to perceive each other. 
 
True    False

39.

When interacting with people from other backgrounds, perceptual biases are more likely to be minimized when these people have equal status during the interaction. 
 
True    False

40.

Empathy is both cognitive and emotional. 
 
True    False

41.

People who learn to empathize with others are less likely to engage in fundamental attribution errors. 
 
True    False

42.

A global mindset excludes the capacity to empathize and act effectively across cultures. 
 
True    False

43.

A global mindset can be developed through better knowledge of people and cultures solely by formal training. 
 
True    False

44.

In a global mindset, the empathy of an individual from a different culture translates into the effective use of words and behaviors that are compatible with the local culture. 
 
True    False

Multiple Choice Questions
 

45.

Social identity theory says that: 
 
 

A. 

we define ourselves in terms of our membership in certain groups and our differences with people who belong to other groups.

B. 

we tend to believe our own actions are caused by motivation or ability rather than the situation.

C. 

our expectations about another person cause that person to act in a way that is consistent with those expectations.

D. 

we quickly form an opinion of people based on the first information we receive about them.

E. 

our emotions screen out large blocks of information that threaten our beliefs and values.

46.

According to the social identity theory, people tend to: 
 
 

A. 

receive information and make sense of the world around them.

B. 

perceive that their own actions are due to the situation, whereas the behaviors of other people are mainly due to their motivation and ability.

C. 

believe that people in their own groups share common traits.

D. 

think that they are distinct from people in the social groups to which they have a connection.

E. 

refer to something about themselves as separate individuals.

47.

Which of the following refers to the process of receiving information about and making sense of the world around us? 
 
 

A. 

Personalization

B. 

Motivation

C. 

Reinforcement theory

D. 

Perception

E. 

Social identification

48.

Generally, the brands placed on the upper shelves of supermarkets receive greater attention than those on the lower shelves. This is an example of _____. 
 
 

A. 

selective attention

B. 

stereotyping

C. 

halo effect

D. 

behavior modification

E. 

recency effect

49.

________ is the process of filtering information received by our senses. 
 
 

A. 

Personal identification

B. 

Social learning

C. 

Projection

D. 

Stereotyping

E. 

Selective attention

50.

Which of the following is an example of selective attention? 
 
 

A. 

You notice that two employees are arguing in the company's quiet library.

B. 

You conclude that the person near the cash register is a sales clerk.

C. 

You assume that an employee is lazy because she works in a department with lazy people.

D. 

You watch only a few television channels based on your interests.

E. 

You select a few job applicants through structured interviews.

51.

Some investors in the stock market become overconfident and ignore evidence that their strategies will lose money. This can be attributed to _____. 
 
 

A. 

the primacy effect

B. 

confirmation bias

C. 

the recency effect

D. 

the prophecy effect

E. 

stereotyping

52.

Which of the following occurs most likely due to confirmation bias? 
 
 

A. 

A company conducts monthly performance reviews to evaluate its employees.

B. 

A customer demands a proof statement from the salesperson.

C. 

A manager believes his actions are correct, though they are highly unpopular.

D. 

A manager considers female workers to be less productive than the male workers.

E. 

A teacher assigns moderate grades to all her students, though there is a vast difference in performance.

53.

_____ is the unconscious process of organizing people and objects into preconceived categories that are stored in our long-term memory. 
 
 

A. 

Mental model

B. 

Social identification

C. 

Categorical thinking

D. 

Personal identification

E. 

Reinforcement theory

54.

Mental models are _____ that guide perceptions and behavior. 
 
 

A. 

stereotypes

B. 

forms of punishment

C. 

self-fulfilling prophecies

D. 

broad world views

E. 

action learning practices

55.

Mental models cause us to: 
 
 

A. 

perceive events as though people are acting on a theatrical stage.

B. 

select and organize stimuli in ways that are consistent with our broad world views.

C. 

believe the behavior of others is caused more by their ability or motivation than the situation.

D. 

perceive ourselves as members of several groups that are different from people in other groups.

E. 

change our personality whenever we develop new mental models.

56.

The process of assigning traits to people based on their membership in an identifiable social category is called: 
 
 

A. 

the recency effect.

B. 

the halo effect.

C. 

projection bias.

D. 

empathy.

E. 

stereotyping.

57.

André is a doctor who is quick to mention that he is a doctor when he first meets other people. He also tends to perceive himself and other physicians in a more favorable way than nurses and non-medical staff. Which concept best explains André's perceptual process? 
 
 

A. 

Attribution theory

B. 

Social identity theory

C. 

Self-fulfilling prophecy

D. 

Perceptual defense

E. 

Myers-Briggs Type Indicator

58.

Social perception is influenced by three activities in the process of forming and maintaining our social identity. They are: 
 
 

A. 

attribution, acceptance, and modification.

B. 

categorization, homogenization, and differentiation.

C. 

perception, personality, and attitude.

D. 

fundamental attribution, self-serving attribution, and social identity.

E. 

agreeableness, conscientiousness, and openness to experience.

59.

George believes that women have difficulty coping with the stress of executive decisions. Sally is promoted into a senior management position and George soon complains that Sally won't be able to cope with this job. George is exhibiting which of the following perceptual errors? 
 
 

A. 

Attribution error

B. 

Stereotyping

C. 

Projection bias

D. 

Halo error

E. 

Recency error

60.

Systemic discrimination: 
 
 

A. 

is not due to a perceptual error.

B. 

will not result in stereotyping.

C. 

is completely based on prejudice.

D. 

creates unintentional stereotypes.

E. 

is associated with negative attitudes toward others.

61.

Which of the following concepts is most closely linked to discriminatory attitudes and behaviors? 
 
 

A. 

Halo effect

B. 

Primacy effect

C. 

Attribution theory

D. 

Recency effect

E. 

Stereotyping

62.

The _____ process involves deciding whether an observed behavior or event is caused mainly by the person or by the environment. 
 
 

A. 

attribution

B. 

stereotyping

C. 

social identification

D. 

selective attention

E. 

self identification

63.

Which of the following is an internal factor that affects job performance? 
 
 

A. 

Economic conditions

B. 

Changes in salary

C. 

Peer-Support

D. 

Internal competition

E. 

Motivation to work

64.

Consistency, consensus and distinctiveness are the: 
 
 

A. 

three elements of behavior modification.

B. 

three elements of the selective attention process.

C. 

three rules that determine whether to make an internal or external attribution.

D. 

three of the four quadrants in the Johari Window.

E. 

the main causes of a self-fulfilling prophecy.

65.

Which of the following describes the fundamental attribution error? 
 
 

A. 

People seldom make attributions about their own behavior.

B. 

The likelihood of making an error attributing the behavior of another person increases with your familiarity of that other person.

C. 

We tend to believe that other people have the same beliefs and behaviors that we have.

D. 

We tend to believe the behavior of other people is caused more by their motivation and ability than by factors beyond their control.

E. 

We tend to believe that colleagues perform their jobs better than we perform our job.

66.

The tendency to attribute the behavior of other people to internal factors more than external factors is called the: 
 
 

A. 

recency bias.

B. 

projection bias.

C. 

fundamental attribution error.

D. 

primacy effect.

E. 

self-serving bias.

67.

If John takes credit for work done on time, but blames his co-workers for his delays, his attitude is reflective of the: 
 
 

A. 

fundamental attribution error.

B. 

primacy effect.

C. 

self-fulfilling prophecy.

D. 

self-serving bias.

E. 

projection bias.

68.

How can a self-serving bias be observed in a corporate annual report? 
 
 

A. 

The report would say more about the company's problems and less about its successes.

B. 

The report would emphasize the role of competition, inflationary pressures and other external causes of problems in the organization's performance.

C. 

The report would exclude any bad news about the organization's performance.

D. 

The report would acknowledge that competition, the economy and other external factors should be credited for some of the company's recent success.

E. 

The report would acknowledge some of management's mistakes, but suggest that management in other companies have been making the same mistakes.

69.

Which of the following perceptual processes cause self-serving bias? 
 
 

A. 

Attribution

B. 

Halo effect

C. 

Social identification

D. 

Stereotyping

E. 

Self-fulfilling prophecy

70.

Which of the following illustrates the first step in the self-fulfilling prophecy? 
 
 

A. 

An employee behaves in a way consistent with the supervisor's expectations.

B. 

A supervisor treats the employee in a manner consistent with the supervisor's expectations.

C. 

A supervisor forms certain expectations of the employee.

D. 

A supervisor attributes employee's good performance to external causes.

E. 

An employee demonstrates his or her true abilities to the supervisor.

71.

Which of the following illustrates one of the steps in the self-fulfilling prophecy process? 
 
 

A. 

A supervisor forms an incorrect impression of the employee.

B. 

A supervisor assigns challenging goals to the employee.

C. 

A supervisor gives lenient feedback to the employee.

D. 

A supervisor avoids reinforcement of work done by the employee.

E. 

A supervisor communicates expectations to the employee.

72.

Someone who is new to the job and has a low expectancy is: 
 
 

A. 

less likely to engage in stereotyping.

B. 

more likely to engage in the fundamental attribution error.

C. 

more likely to have a strong learning orientation.

D. 

more vulnerable to the supervisor's self-fulfilling prophecies of that employee.

E. 

more likely to engage in behavior modification.

73.

The self-fulfilling prophecy effect is stronger: 
 
 

A. 

at the beginning of a relationship.

B. 

for experienced employees.

C. 

when a relationship is saturated.

D. 

when a relationship is extremely complex.

E. 

when a relationship is very strong.

74.

The philosophy of positive organizational behavior states that: 
 
 

A. 

employees are more effective when they experience extinction more than other contingencies of reinforcement.

B. 

employees are, by nature, good rather than bad in terms of their ethics and care for others in the world.

C. 

focusing on the positive rather than negative aspects of life will improve organizational success and individual well-being.

D. 

training programs that make leaders aware of the power of positive expectations have the maximum effect.

E. 

employees process positive information more quickly than negative information.

75.

If you form a general negative impression of a person based on one prominent characteristic, and it affects your perception of other characteristics of that person, it is called: 
 
 

A. 

a projection bias.

B. 

the halo effect.

C. 

selective attention.

D. 

a self-serving bias.

E. 

stereotyping.

76.

Which perceptual error occurs when a supervisor incorrectly rates an employee at a similar level across all performance dimensions based on an overall impression of that employee? 
 
 

A. 

Attribution error

B. 

Stereotyping

C. 

Projection bias

D. 

Halo effect

E. 

Recency effect

77.

Which of the following is a perceptual error where we tend to believe that other people hold the same beliefs and attitudes as we do? 
 
 

A. 

Self-serving bias

B. 

Recency effect

C. 

False-consensus effect

D. 

Self-fulfilling prophecy

E. 

Personal identity

78.

The statement "First impressions are lasting impressions" best represents the: 
 
 

A. 

primacy effect.

B. 

self-fulfilling prophecy.

C. 

projection bias.

D. 

recency effect.

E. 

extroversion effect.

79.

The recency effect is most common when: 
 
 

A. 

making an evaluation involving complex information.

B. 

the decision maker has considerable experience in that situation.

C. 

the decision maker believes most employees are above average.

D. 

evaluating someone who is easily identified with a visible demographic group.

E. 

the decision maker has a strong learning orientation.

80.

Implicit Association Test are used to: 
 
 

A. 

study the tacit knowledge available to employees.

B. 

find out the relationship between skills and performance.

C. 

detect subtle race, age, and gender bias with specific demographic groups.

D. 

assess the hidden skills and abilities of individuals.

E. 

study the perceptual organization process of individuals.

81.

The _____ area in the Johari Window refers to information that is known to others but not to you. 
 
 

A. 

blind

B. 

feedback

C. 

unknown

D. 

hidden

E. 

open

82.

The objective of the Johari Window is to: 
 
 

A. 

improve our perceptual process.

B. 

prevent others from understanding the reasons behind our actions.

C. 

discourage disclosure and feedback.

D. 

increase the hidden and unknown area.

E. 

prevent an individual's perceptual limitations being disclosed to his colleagues.

83.

In the Johari Window, the _____ area includes information about you that is known both to you and others. 
 
 

A. 

mid-level

B. 

hidden

C. 

unknown

D. 

blind

E. 

open

84.

In the Johari Window, the blind area gets smaller when we: 
 
 

A. 

provide disclosure.

B. 

avoid feedback from others.

C. 

increase the hidden area.

D. 

are far away from knowing our perceptual limitations.

E. 

hide our beliefs and experiences.

85.

In the Johari Window, feedback from others helps us to: 
 
 

A. 

increase our open area by reducing our blind area.

B. 

increase our unknown area by reducing our hidden area.

C. 

decrease our open area by increasing our amount of disclosure.

D. 

increase our open area by reducing our unknown area.

E. 

increase our open area by increasing our hidden area.

86.

In the Johari Window, disclosure of information to colleagues results in: 
 
 

A. 

reducing our open area by reducing our blind area.

B. 

increasing our unknown area by reducing our hidden area.

C. 

decreasing our open area by increasing our amount of feedback.

D. 

increasing our open area by reducing our perceptual limitations.

E. 

increasing our open area by reducing our hidden area.

87.

The contact hypothesis states that: 
 
 

A. 

our tendency to stereotype people increases with our frequency of contact with them.

B. 

we are more likely to make an internal attribution of someone's behavior when we have more contact with that person.

C. 

the social identity theory only applies to people who have personal contact with the groups with whom they identify.

D. 

people who interact with each other will be less perceptually biased toward each other.

E. 

the self-fulfilling prophecy occurs only when the target individual interacts virtually with the person making the prophecy.

88.

Which of these statements about the contact hypothesis is true? 
 
 

A. 

It states that in increasing contact with someone, the most recent information dominates our perception of that person.

B. 

Increased contact with someone tends to reduce our tendency to use stereotypes to perceive that person.

C. 

By reducing our contact with people, we develop more accurate perceptions of them.

D. 

It states that the more we interact with someone, the more prejudiced we will be against that person.

E. 

Increased contact with someone tends to change our stereotype of the group to which that person belongs and tends to reduce our tendency to use stereotypes to perceive that person.

89.

Which of the following improves self-awareness and mutual understanding that is founded on the contact hypothesis? 
 
 

A. 

Johari Window

B. 

Meaningful interaction

C. 

Implicit Association Test

D. 

Self-fulfilling-prophecy

E. 

Self-serving bias

90.

Which of the following is true about meaningful interaction? 
 
 

A. 

Meaningful interaction relies on dialogue.

B. 

Meaningful interaction increases dependence on stereotypes to understand others.

C. 

Meaningful interaction is based on the Johari Window.

D. 

Meaningful interaction potentially improves empathy toward others.

E. 

Meaningful interaction is a way of increasing self-awareness by encouraging disclosure and feedback to increase our own open area.

91.

_____ refers to understanding and being sensitive to the feelings, thoughts, and situations of others. 
 
 

A. 

Apathy

B. 

Contact hypothesis

C. 

Empathy

D. 

Recency effect

E. 

Primacy effect

92.

In organizational settings, empathy: 
 
 

A. 

has both cognitive and emotional components.

B. 

decreases sensitivity to the external causes of an individual's own behavior and results.

C. 

increases the likelihood of the fundamental attribution error.

D. 

indicates any implicit biases you might have toward others.

E. 

is similar to apathy.

93.

Which of the following is true about a global mindset? 
 
 

A. 

A global mindset occurs as people initially develop more of a local than a global frame of reference about their business.

B. 

A global mindset excludes the capacity to empathize and act effectively across cultures.

C. 

A global mindset includes the ability to process complex information about familiar environments.

D. 

A global mindset does not include the ability to comprehend and reconcile intracultural matters.

E. 

A global mindset includes an awareness of, openness to, and respect for other views and practices in the world.

94.

Elaine got a job transfer from Italy to New York. Soon, she started to understand the mental models held by colleagues from other cultures, as well as their emotional experiences in a given situation. Further, she started to effectively use words and behaviors that were compatible with the local culture of New York. Which of the following features of a global mindset occurred in Elaine's life? 
 
 

A. 

The ability to process complex information about novel environments.

B. 

The capacity to empathize and act effectively across cultures.

C. 

The capacity to comprehend and reconcile intracultural matters.

D. 

The ability to develop more of a local than a global frame of reference about their business.

E. 

The ability to comprehend and reconcile intercultural matters with multiple levels of thinking.

95.

Which of the following is true about developing a global mindset? 
 
 

A. 

Global mindset can be developed through better knowledge of people and cultures only by formal training.

B. 

Deeper absorption of knowledge of people and cultures results from immersion in those cultures.

C. 

The last step in developing a global mindset is self-awareness—understanding one's own beliefs, values, and attitudes.

D. 

Companies restrict employees from comparing their own mental models with those of coworkers from other regions of the world.

E. 

Developing a global mindset excludes practices of awareness, self-awareness and meaningful interaction.

1.

Cognitive processes typically occur before emotional processes are initiated. 
 
True    False

2.

Emotions represent the cluster of beliefs, assessed feelings, and behavioral intentions towards something or someone guided by conscious logical reasoning. 
 
True    False

3.

Emotions are brief events or "episodes". 
 
True    False

4.

Moods represent our reaction to specific people or events, whereas emotions are not directed toward anything in particular. 
 
True    False

5.

People are consciously aware of most emotions they experience. 
 
True    False

6.

Emotions generate a core affect that something is good or bad, helpful or harmful, to be approached or avoided. 
 
True    False

7.

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment. 
 
True    False

8.

Moods are less intense emotional states that are directed toward something or somebody in particular. 
 
True    False

9.

Emotions ar