Strayer BUS430 Week 5 Quiz 4 2016 (Solution 100%)

Question 1

3 out of 3 points

Which of the following is not supported by Japan's Genichi Taguchi?

Question 2

3 out of 3 points

Which of the following steps is not the same for both goods and services?

Question 3

3 out of 3 points

Which of the following is not included in a failure-mode-and-effects analysis (FMEA)?

Question 4

3 out of 3 points

In a design specification 25 ± 1.5, the value 25 is called the ____, while ± 1.5 is called the ____.

Question 5

3 out of 3 points

A system design consisting of several parallel components that function independently of each other and where the system fails only if all the parallel components fail is an example of

Question 6

3 out of 3 points

The process by which a model is constructed to test a good's physical properties or use under actual operating conditions is called

Question 7

3 out of 3 points

In design specification terminology, permissible variation is called

Question 8

3 out of 3 points

A bank provides four sequential services to its customers. Over the last quarter, the reliability of each of these services was 92%, 97%, 95% and 90%. What is their overall reliability?

Question 9

3 out of 3 points

Which of the following is not a principal issue in service encounter design?

Question 10

3 out of 3 points

Objectives of service guarantees include all of the following except

Question 11

3 out of 3 points

Which of the following is not one of the six customer attributes that impact the design and configuration of a customer benefit package?

Question 12

3 out of 3 points

Prior to designing and configuring a customer benefit package, a firm should understand and develop its ____.

Question 13

3 out of 3 points

Which of the following is not a principal dimension of a servicescape?

Question 14

0 out of 3 points

A(n) ____ is a promise to reward and compensate a customer if a service upset occurs.

Question 15

3 out of 3 points

Which of the following is not a principal dimension of the servicescape?

Question 16

3 out of 3 points

A process map (flowchart)

Question 17

3 out of 3 points

A manufacturing firm that produces a standardized product, not made of discrete parts, with little-to-no customization, with high demand, is most likely to use this type of process.

Question 18

3 out of 3 points

Which one of the following best describes reengineering?

Question 19

3 out of 3 points

What type of process would a paper mill most likely use?

Question 20

3 out of 3 points

Ships, weddings and estate planning are examples of ____ goods and services

Question 21

3 out of 3 points

The terms, "general purpose equipment," "flexible and capable of customizing work" and "wide variety of goods or services" best relate to

Question 22

3 out of 3 points

____ offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system.

Question 23

0 out of 3 points

During which phase of a product's life cycle does low unit cost become a top competitive priority?

Question 24

3 out of 3 points

A(n) ____ is a group of ____ needed to create and deliver an intermediate or final output.

Question 25

3 out of 3 points

Using the Service Positioning Matrix, a limited number of customer pathways and highly repeatable service encounter activity sequences would best relate to

Question 26

3 out of 3 points

The work activity that effectively limits throughput of a process is called a ____.

Question 27

0 out of 3 points

Which of the following is not a major activity in designing a goods-producing or service-providing process?

Question 28

0 out of 3 points

The average number of entities completed per unit time -- the output rate -- from a process is called ____.

Question 29

3 out of 3 points

Marketing Product Characteristics/Decisions for the Product-Process Matrix include all the following except

Question 30

3 out of 3 points

Which is the correct order of hierarchy?