Strayer BUS430 Week 2 Quiz 1 New (100% Answer)
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Question 1
3 out of 3 points
A support process could be any of the following except
Question 2
3 out of 3 points
Service organizations generally
Question 3
3 out of 3 points
In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?
Question 4
3 out of 3 points
A golf simulator in a retail sports store is an example of
Question 5
3 out of 3 points
Which of the following is not a key activity of an operations manager?
Question 6
3 out of 3 points
Service management skills would include all of the following except
Question 7
3 out of 3 points
Which one of the following is not an example of biztainment?
Question 8
3 out of 3 points
The following terms -- interchangeability of parts, division of labor, highly repetitive tasks -- best relate to a focus on
Question 9
3 out of 3 points
The quality revolution is most related to
Question 10
3 out of 3 points
Which of the following is not a current challenge to OM?
Question 11
3 out of 3 points
A customer benefit package (CBP) includes
Question 12
0 out of 3 points
Which is generally related to service operations?
Question 13
3 out of 3 points
The three issues that are at the core of operations management include all of the following except
Question 14
3 out of 3 points
Which of the following would be the lowest in goods content and highest in service content?
Question 15
3 out of 3 points
Computer software would be an example of
Question 16
3 out of 3 points
From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered
Question 17
3 out of 3 points
____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.
Question 18
0 out of 3 points
In the value chain model for a hospital, patients, drugs and staff would be considered
Question 19
3 out of 3 points
Outsourcing is
Question 20
3 out of 3 points
The first, second, and third waves of outsourcing experienced by the U.S. are
Question 21
0 out of 3 points
A competitively dominant customer experience is often called a
Question 22
3 out of 3 points
For a restaurant, order-taking, bill payment and home delivery would be considered
Question 23
3 out of 3 points
The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?
Question 24
0 out of 3 points
Which of the following is not a component of a value chain?
Question 25
3 out of 3 points
Operational structure of the value chain deals with
Question 26
3 out of 3 points
Which of the following is not normally considered a variable cost?
Question 27
3 out of 3 points
When break-even analysis is applied to an outsourcing decision, the breakeven quantity is
Question 28
0 out of 3 points
A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.
Question 29
3 out of 3 points
“The perception of the benefits associated with a good, service, or bundle of goods and services in relation to what buyers are willing to pay for them” is the definition of
Question 30
0 out of 3 points
____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.
[Solved] Strayer BUS430 Week 2 Quiz 1 New (100% Answer)
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- Submitted On 15 Feb, 2016 02:31:29
- Mastermind
- Rating : 6
- Grade : A+
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- Solutions : 3687
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- Earned : $13683.31