Milestone_1.doc Milestone 1 Business Department, Southern New Hampshire University OL

Milestone_1.doc    Milestone 1  Business Department, Southern New Hampshire University  OL-500-X5082 Human Behavior in Organization   Ron Bent, manager and his assistant, Joe Haley of Engstrom Auto Mirror plant, have been noticing more and more production issues over the past year. The latest production issue was involving one of their most important clients that they had just recently received the status of preferred supplier from his company, which they could not afford to lose. While Bent questioned Haley on what could be the cause of all these productions issues, Haley explained that they needed to get feedback from their employees on the production lines to see what they fault was cause for all the production issues.   Reason for Production Issues   When Bent initial took over as manager in the late 90s, the company was struggling with production issue due to introduction of new technology to replace an out of date system which was causing frustration and low employee morale. So, Bent decided that a work incentive program could possibly help the Engstrom Plant turn things around since, the Scanlon Plan, was known as a promising approach to obtaining industrial peace and higher production (Strauss & Syleas, 1957). The Scanlon Plan was adopted by the company and  how it worked  was that for each time that the quota exceeded the agreed upon goal between management and employees, the company would receive and percentage of the profits and the employees would receive a percentage as w