Assignment_Unit05.docx MT221 Face to Face with Customer Service Purdue University Glo

Assignment_Unit05.docx    MT221  Face to Face with Customer Service  Purdue University Global MT221: Customer Service   Face to Face with Customer Service  Customers are the backbone of a business, and without them, any business venture would fail. Eye to eye contact with the customers is key if you expect them to keep on doing business with you. The staff should be able to keenly listen to the customers and be able to appreciate  them after every business transaction while encouraging them to revisit. Regardless of how stubborn some customers may be, the staff should show politeness at all times. The team should be well trained on how best to handle any issues that may arise so that they solve problems fast enough and amicably.  Problems Involved in this In-person Encounter between the CSR and the Customer  After listening to the podcast, I concluded that the CSR did not behave appropriately. Business etiquette requires carrying out business transactions to apply correct and polite manners in a typical business situation (Cristina, Karam & Andreea, 2017). Eye contact, proper voice  tone, and body language communicate appreciation for the customer contacting the CSR and displays total focus on them. However, in this case, the CSR's style and his choice of words did not elicit professional appreciation or proper business etiquette. The CSR showed irritation towards the customer's concerns and did not hold a decent conversation with them.  When the customer asked for help, the CSR responded well by as