BIS 221 Assignment Week 2 Apply Customer Service Support Proposal

Read the following scenario:

You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.

Write a minimum 1,050-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:

• A Microsoft® Word business template of your choice

• A description of the client's needs including

    • Hours of operation

    • Number of calls that will need to be taken

    • Reporting needs

• Proposed solution to client's needs

    • Pricing

    • Time of support operation

    • Advantages of using your service

    • What support avenues you will provide (live chat, phone, web)

• Research through citations and references using the Word reference tool to insert them into the paper

• An inserted image supporting your recommendation

• A built-in style appropriate for a business document

• A bulleted or numbered list

• A proofing review using Spelling & Grammar check

Submit your final summary in the following file formats: DOCX, PDF, HTML, and TXT file. This will acquaint you with differences between file formats and why these different file formats may be useful.

Cite a minimum of three references.

Format your assignment according to APA guidelines.

Click the Assignment Files tab to submit your assignment.

Used with permission from Microsoft.