Measuring performance standards

Quality management in healthcare facilities is organized to meet the needs of the organization. Today, most organizations have a program of continuous improvement in all functional areas. Data collection and analysis and resulting improvements have become an accepted way of doing business. An organization must address how it is going to achieve a successful Quality Improvement program (LaTour, p. 520). This paper is going to discuss the quality improvement in the health care industry along with stakeholders, roles, and resources to name a few. The purpose of quality management in the health care industry is to enhance the safety, efficiency and effectiveness of all businesses from health care processes and the performance of delivering products to human resources (The Purpose of QI Healthcare, 2014). The improvement is achieved using various methods, both qualitative and quantitative. With the passing of time, healthcare delivery has become more complex. There is a requirement for new and enhanced methods that will reduce costs and provide access to new technologies (The Purpose of QI Healthcare, 2014). Bringing a change into the system can facilitate the achievement of a new performance level. When a system remains unchanged over time and no enhancements are made, it cannot generate better results than the ones already created. The inefficient parts of the structure are replaced with new inventions that can prove to be worthy (The Purpose of QI Healthcare, 2014). Quality Management is needed because of competition. The primary goal is to beat the competition. It will add value at each stage of production defining long term plans for your company while at the same time providing a framework for it. The stakeholders define quality of care in various ways. Each stakeholder has different concerns relative to the project’s objectives and goals (LaTour, p.808), which can translate, into different ratings of quality. “Exploratory interviews suggest that ratings are influenced by past experience, expectations, definitions of quality of care, and perceived power relationships between stakeholders” (Campbell, 2004). Agency for Healthcare Research and Quality has defined “stakeholders” as persons or groups that have a vested interest in a clinical decision and the evidence that supports that decision (The Effective Health Care Program Stakeholder Guide Chapter 3: Getting Involved in the Research Process). Stakeholders may be patients, caregivers, clinicians, researchers, advocacy groups, professional societies, businesses, policymakers, or others. Each group has a unique and valuable perspectiv...

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