Measuring performance standards

Local health care organization Name: Course: Course code: Instructor: Date: Purpose of quality management in the health care industry Quality management in the health care domain makes certain that patients obtain an exceptional provision of care (Makely, 2014). It is an occupation that health care organizations like medical clinics and hospitals are accountable for carrying out to exhibit their outstanding assiduousness to taking most favorable care of their patients. By applying quality management approaches to a health care firm, physicians and administrators can gain from coming up with approaches to enhance internal processes that will ream more excellent results for their patients. Quality management is preordained to improve the protection, good organization as well as the usefulness of all firms from health care procedures and the presentation of delivering products to human resources (Gaberson, 2007). Definition of quality by stakeholders In Healthcare, the definition of quality can be multifaceted and contentious due to the fact that there are diverse views of inhabitants with a venture in good Healthcare. Different stakeholders in the health sector define quality differently. For instance, health care providers have a propensity to define quality in a methodological approach (Makely, 2014). Some of the parameters used to define quality are accurateness of diagnosis, suitability of therapy and the consequential health outcome. Payers tend to concentrate on cost-effectiveness of the services offered. Employers require keepin...

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Quality management in healthcare facilities is organized to meet the needs of the organization. Today, most organizations have a program of continuous improvement in all functional areas. Data collection and analysis and resulting improvements have become an accepted way of doing business. An organization must address how it is going to achieve a successful Quality Improvement program (LaTour, p. 520). This paper is going to discuss the quality improvement in the health care industry along with stakeholders, roles, and resources to name a few. The purpose of quality management in the health care industry is to enhance the safety, efficiency and effectiveness of all businesses from health care processes and the performance of delivering products to human resources (The Purpose of QI Healthcare, 2014). The improvement is achieved using various methods, both qualitative and quantitative. With the passing of time, healthcare delivery has become more complex. There is a requirement for new and enhanced methods that will reduce costs and provide access to new technologies (The Purpose of QI Healthcare, 2014). Bringing a change into the system can facilitate the achievement of a new performance level. When a system remains unchanged over time and no enhancements are made, it cannot generate better results than the ones already created. The inefficient parts of the structure are replaced with new inventions that can prove to be worthy (The Purpose of QI Healthcare, 2014). Quality Management is needed because of competition. The primary goal is to beat the competition. It will add value at each stage of production defining long term plans for your company while at the same time providing a framework for it. The stakeholders define quality of care in various ways. Each stakeholder has different concerns relative to the project’s objectives and goals (LaTour, p.808), which can translate, into different ratings of quality. “Exploratory interviews suggest that ratings are influenced by past experience, expectations, definitions of quality of care, and perceived power relationships between stakeholders” (Campbell, 2004). Agency for Healthcare Research and Quality has defined “stakeholders” as persons or groups that have a vested interest in a clinical decision and the evidence that supports that decision (The Effective Health Care Program Stakeholder Guide Chapter 3: Getting Involved in the Research Process). Stakeholders may be patients, caregivers, clinicians, researchers, advocacy groups, professional societies, businesses, policymakers, or others. Each group has a unique and valuable perspectiv...

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purpose of quality management in the health care industry. Quality Improvement or QI is meant to enhance the safety, efficiency and effectiveness of all businesses from health care processes and the performance of delivering products to human resources. The improvement is achieved using various methods, both qualitative and quantitative. Healthcare delivery is becoming more complex with the passing of time, and there is a requirement for new and enhanced methods that will reduce costs and provide access to new technologies. The main idea of improvement is that, when a system remains unchanged over time and no enhancements are made, it cannot generate better results than the ones already created. Bringing a change into the system can facilitate the achievement of a new performance level. The inefficient parts of the structure are replaced with new inventions that can prove to be worthy. In general, on a global scale, the improvement methodologies have started to be implemented in health care, but they were used before in many other industries. The results are now starting to be seen. QI has become an often debated topic in many health care institutions, as many physicians are searching for methods to improve everything that they do. Over the years, health care costs have increased, causing healthcare professionals to focus their efforts to increasing quality while decreasing costs. There were multiple factors that were responsible for the increase in costs. Among the factors that can be noted, these are the most important: advancements in technology and medicine, the increased importance of treatments and the negligence that people have for prevention, high costs for diseases that intervene in the last years of life and high costs of insurance administration. In some countries, even if the costs have increased, the actual health care that has been provided has remained at the same level. The resources are in this way badly managed and their allocation is inefficient. However, some facts can prove that the complexity of health services has been increased and the boundaries between specialists, nurses and other medical positions have been removed. There is more independence than before for those who work in the medical field. The primary goal of a physician is to provide the best services to a patient. In the last years, there have been serious efforts made to motivate physicians to improve the way they treat their patients. By measuring the services offered and by rewarding the doctors who had a high degree of quality, more people can receive better treatment. In order to obtain high quality, the most important things can be cultivated are teamwork and effective communication. However, physicians and patients are not the only ones who may be interested in quality services. For example, purchasers of health care (employers), in their attempts to reduce waste, would like to have healthy employees as long as they can, in order to decrease costs. Quality Improvement is not a new concept, but it has not been used in the medical field until recently. The QI implementation results can be seen in many countries, and statistics may show that it is here to stay. Medical professionals, patients, employers, etc. can all take advantage of this implementation. Quality Improvement or QI is meant to enhance the safety, efficiency and effectiveness of all businesses from health care processes and the performance of delivering products to human resources. The improvement is achieved using various methods, both qualitative and quantitative. Healthcare delivery is becoming more complex with the passing of time, and there is a requirement for new and enhanced methods that will reduce costs and provide access to new technologies. how various health care stakeholders define quality. Who are the stakeholders in the healthcare system? For the purposes of our discussion we define stakeholders as those entities that are integrally involved in the healthcare system and would be substantially affected by reforms to the system. The major stakeholders in the healthcare system are patients, physicians, employers, insurance companies, pharmaceutical firms and government. Insurance companies sell health coverage plans directly to patients or indirectly through employer or governmental intermediaries. Pharmaceutical firms develop and then market medications which are prescribed by doctors to treat patients. Typically they receive remuneration through insurance or governmental drug-benefit plans. Many employers offer health insurance coverage with varying deductibles and co-pays for their employees. Physicians are the providers of medical care; patients are the recipients. And government subsidizes healthcare for the elderly, the disabled and the poor. All stakeholders have duties and responsibilities. Clearly the interrelationship among the stakeholde...

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