IFSM 301 Quiz5 Solution
- From Education, General Education
- Kimwood
- Rating : 19
- Grade : A-
- Questions : 3
- Solutions : 1123
- Blog : 1
- Earned : $4556.37
Question 1
0.15 / 0.2 points
Service Management information can be found in (select all that apply):
a)
IT Infrastructure Library (ITIL)
b)
UMUC Library sources
c)
International Organization for Standards (ISO)
d)
An organization's knowledge base
Question 2
0.2 / 0.2 points
Feedback on performance management include:
a)
Internal assessment/monitoring
b)
Internal quality audits
c)
Employee feedback
d)
A & B
Question 3
0.2 / 0.2 points
Good service management is effective when finding a happy medium between customer
experience and service-desk management parameters is reached.
a) True
b) False
Question 4
0.2 / 0.2 points
When a knowledge management database is used in an organization, updating it as new
issues arise is not critical in the database’s effectiveness since there are resolutions for issues that have occurred in the past already built in for users.
a) True
b) False
Question 5
0.2 / 0.2 points
An organization’s asset inventory will consist of:
a)
Required license key
b)
Manufacturer's serial number
c)
Asset install date
d)
All of the above.
Question 6
0.2 / 0.2 points
Understanding cultural differences does not impact the relationship that the outsourcing third party company has with the company’s customers.
a) True
b) False
Question 7
0 / 0.2 points
In medium-sized IT departments, a single employee may perform several different jobs/functions.
a) True
b) False
Question 8
0.2 / 0.2 points
Implementing a large-scale project (such as an ERP system) will employ various pools of resources/personnel.
a) True
b) False
Question 9
0.2 / 0.2 points
Balancing IT’s workload includes these keys:
a)
Track all time
b)
Consider only projects and programmers
c)
Plan capacity early
d)
A & C
Question 10
0.2 / 0.2 points
An efficiently-operated IT department can result in a competitive advantage for an organization.
a) True
b) False
Attempt Score:
1.75 / 2 - 87.5 %
[Solved] IFSM 301 Quiz5 Solution
- This Solution has been Purchased 1 time
- Average Rating for this solution is A+
- Submitted On 13 Oct, 2016 01:24:35
- Kimwood
- Rating : 19
- Grade : A-
- Questions : 3
- Solutions : 1123
- Blog : 1
- Earned : $4556.37
IFSM 301 Quiz5 Solution
University of Maryland IFSM 301 quiz 6
University of Maryland IFSM 301 quiz 2
University of Maryland IFSM 301 quiz 1
The benefits of buying study notes from CourseMerits
Assurance Of Timely Delivery
We value your patience, and to ensure you always receive your homework help within the promised time, our dedicated team of tutors begins their work as soon as the request arrives.
Best Price In The Market
All the services that are available on our page cost only a nominal amount of money. In fact, the prices are lower than the industry standards. You can always expect value for money from us.
