Principles of Management MGT101 - HK1 fianl exam complete solution correct answer key

Principles of Management MGT101 - HK1 fianl exam complete solution correct answer key

Question 1

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When creativity is desirable, then:

the organization should be completely centralized

the organization should be completely decentralized

some degree of decentralization is desirable

it is impossible to recommend centralization or decentralization in this situation

  Question 2

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In order to raise the odds their commands will be accepted, Barnard recommends:

the manager uses informal channels of communication

each organization member receive directions from the most expedient communication channel

the line of communication between manager and subordinate go through the CEO

commands are authenticated as coming from a manager

  Question 3

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According to staff personnel, one reason for line/staff conflict is that line personnel:

tend to assume staff authority

do not give sound advice

fail to keep staff personnel informed of their activities

resist new ideas

  Question 4

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The three main types of authority that can exist within an organization are:

line, staff, and formal

staff, informal, and formal

line, staff, and functional

line, functional, and formal

  Question 5

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The most basic method of dividing job activities is the:

process control method

customer location method

centralization method

functional similarity method

  Question 6

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The roles that staff personnel perform include all of the following EXCEPT:

the advisory or counseling role

the service role

the financial role

the control role

  Question 7

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All of the following should be done by staff personnel to reduce line-staff conflict EXCEPT:

emphasize the objectives of the organization as a whole

encourage and educate line personnel in the appropriate use of staff personnel

deal intelligently with resistance to change, rather than view it as an immovable barrier

all of the above should be used by staff personnel to reduce line-staff conflict

  Question 8

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The process of assigning job activities and related authority to specific individuals in the organization is termed:

delegation

accountability

responsibility

authority

  Question 9

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The three steps of the delegation process are:

create accountability, promote acceptance, and require performance

assign specific duties, grant authority, and create accountability

assign responsibility, create accountability, and assign specific duties

create responsibility, grant authority, and promote acceptance

  Question 10

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The amount of power an individual in an organization possesses is:

total power

position power

authority

personal power

  Question 11

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A manager who quietly makes her significant achievements visible to others and builds up a successful record and a solid professional reputation is attempting to increase her:

personal power through creating a belief she possesses a high level of expertise within the organization

position power through creating a belief she possesses a high level of expertise within the organization

personal power by establishing a sense of identification with the manager

position power by establishing a sense of identification with the manager

  Question 12

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Which one of the following is NOT one of the three main steps of the controlling process?

taking corrective action

measuring performance

establishing policies and rules

comparing measured performance to standards

  Question 13

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A sign that a problem exists is:

declining sales

a symptom

low employee morale

a standard

  Question 14

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A good, objective method of determining the optimal amount of control to use is:

the Delphi technique

cost-benefit analysis

linear programming

post-control processes

  Question 15

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The power derived from a manager's relationship with others is:

total power

position power

authority

personal power

  Question 16

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Making something happen the way it was planned to happen is:

control

planning

influencing

organizing

  Question 17

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The controller would most likely report to which of the following individuals?

chairperson of the board of directors

chief executive officer

outside accounting firm

vice president of finance

  Question 18

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Factors within an organization that are barriers to organizational goal attainment are:

problems

issues

symptoms

standards

  Question 19

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Because of its value to management, ______________ should be _____________ as much as possible.

communication, ignored

message encoding, ignored

feedback, encouraged

nonverbal communication, practiced

  Question 20

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Which of the following statements is most accurate regarding nonverbal communication:

nonverbal communication is usually consistent with verbal communication

nonverbal communication usually contains more meaning than verbal communication

nonverbal communication should be ignored

managers do not need to be effective at reading nonverbal communication

  Question 21

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The originator of an interpersonal communication is the:

source

encoder

decoder

both a and b

  Question 22

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In interpersonal communication, the destination's reaction to a message, is known as:

feedforward

feedback

listening

the communication process

  Question 23

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Which form of communication is primarily used for coordinating various activities?

formal communication

lateral organizational communication

downward organizational communication

upward organizational communication

  Question 24

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A position description is an example of which form of communication?

upward formal communication

downward formal communication

downward informal communication

lateral formal communication

  Question 25

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Which of the following strategies should be followed to encourage the flow of formal communication channels?

Support the flow of clear and concise statements through formal communication channels

Take care to ensure that all organization members have free access to formal communication channels

Assign specific communication responsibilities to staff personnel

All of the above are effective strategies for encouraging the flow of formal communication

  Question 26

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Organizational communication that follows the lines of the organizational chart are:

verbal communication

informal organizational communication

formal organizational communication

nonverbal communication

  Question 27

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A source can gather nonverbal feedback simply by:

watching the nonverbal response of the destination to the message

testing the destination

asking the destination questions about the message

listening to the destination's verbal response to the message

  Question 28

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Passing information from one individual to another in a series, or sequence, is known as:

lateral organizational communication

the grapevine

serial transmission

noise

  Question 29

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The unique way in which a manager perceives organizational problems are:

forces in the environment

forces in the task

forces in the manager

forces in the subordinate

  Question 30

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The most widely used basis for establishing departments within the formal structure is:

functional departmentalization

product departmentalization

geographic departmentalization

customer departmentalization

  Question 31

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Helgesen stipulates that ______________tend to create networks or "webs" of authority.

men managers

women managers

all managers

there are not any managers who do this

  Question 32

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Which of the following statements would be most accurate if subordinates' activities were very similar?

there could be a large span of control

there is no need for unity of command

the organization should be departmentalized by product

the organization should be departmentalized by manufacturing process

  Question 33

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The main criticism of Max Weber's bureaucracy is that it:

violated the unity of command concept

created a narrow span of control

did not give enough concern for the human variable

did not emphasize specialization of labor

  Question 34

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The main components of Weber's bureaucracy include all of the following EXCEPT:

detailed procedures and rules

a clearly outlined organizational hierarchy

impersonal relationships among organizational members

task duplication

  Question 35

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A unique group of resources established by management to perform some organizational task is:

an organizational team

a group

a standing committee

a department

  Question 36

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The assignment of various portions of a particular task among a number of organizational members is:

coordination

division of labor

unity of command

span of control

  Question 37

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The writer who had the most profound influence on classical organizing theory was:

Max Weber

Frederick Taylor

Abraham Maslow

Henri Fayol

  Question 38

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All of the following are characteristics of successful JIT programs EXCEPT:

high quality of materials purchased from supplies

closeness of suppliers

well-organized receiving and handling of materials purchased from suppliers

low management commitment and support

  Question 39

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