CHAPTER 1 :SOLUTIONS Succeeding in the Social and Mobile Workplace

11.       What could be the career fallout for someone who is unwilling or unable to train to become a better communicator? Can workers today be successful if their writing is and remains poor? (L.O. 1)

12.       Why do executives and managers spend more time listening than do workers? (L.O. 2)

13.       What arguments could you give for or against the idea that body language is a science with principles that can be interpreted accurately by specialists? (L.O. 3)

14.       Imagine that businesspeople from a high-context culture (e.g., Japan or China) meet their counterparts from a low-context culture (the United States) for the first time to negotiate and sign a manufacturing contract. What could go wrong? How about conflicting perceptions of time? (L.O. 4)

15.       It is quite natural to favor one’s own country over a foreign one. To what extent can ethnocentrism be considered a normal reaction, and when could it become destructive and unproductive? Provide examples to support your answer. (L.O. 5)

Activities and Cases

1.1 Introduce Yourself (L.O. 1)

1.2 Small-Group Presentation: Introduce Team Members (L.O. 1, 2) 

1.3 Social Media Inventory (L.O. 1, 3, 4) 

1.4 Soft Skills: Personal Strengths Inventory (L.O. 1)

1.5 Rating Your Listening Skills (L.O. 2)

1.6 Listening: An In-Person or Virtual Social Media Interview (L.O. 2)

1.7 Listening and Nonverbal Cues: Skills Required in Various Careers (L.O. 2, 3)

1.8 Nonverbal Communication: How Do You Come Across? (L.O. 3)

1.9 Nonverbal Communication: Reading Body Language (L.O. 3)

1.10 Nonverbal Communication: How Best to Signal I Messed Up (L.O. 3)

1.11 Nonverbal Communication: Signals Sent by Casual Attire (L.O. 3)

1.12 Nonverbal Communication: Gestures From Around the World (L.O. 3, 4)

1.13 Intercultural Communication: Watching Those Pesky Idioms (L.O. 4)

1.14 Intercultural Communication: Probing Cultural Stereotypes (L.O. 4, 5)

1.15 Intercultural Communication: Negotiating Diversity in Job Interviews (L.O. 4, 5)

Communication Workshop: Technology

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