BUSI 311 quiz 8 complete solutions

Question 1

1 out of 1 points

_____ indicates a disparity between existing and desired performance levels.

Selected

Answer:

a.

Answers:

a.

Need for change

b.

Environmental opportunity

c.

Behavioral occurrence

d.

Critical incident

e.

Organizational structural imbalance



Question 2

1 out of 1 points

_____ uses formal bargaining to win acceptance and approval of a desired change.

Selected

Answer:

b.

Answers:

a.

Coercion

b.

false

Negotiation

c.

Top management support

d.

Participation

e.

Education



Question 3

1 out of 1 points

A step in the diagnosis stage of organizational development in which participants are made aware of

problems is referred to as _____,

Selected

Answer:

d.

Answers:

a.

change agent

b.

exercising

c.

refreezing

d.

unfreezing

e.

changing



Question 4

1 out of 1 points

At which stage of the change process do managers evaluate problems and opportunities?

Selected

Answer:

Answers:

a.

Initiate change

b.

Implement change

c.

Monitor forces for change

d.

Need for change

e.

Internal forces



Question 5

1 out of 1 points

Beth's Barnyard, Inc. has decided to restructure the entire organization. You hold a meeting with your

employees to notify them of the change. You do not give them any detailed information. Which of the

barriers to change would you expect your employees to exhibit?

Answers:

a.

Disagreements about the benefits

b.

Uncertainty about the future

c.

A lack of trust

d.

Fear of organizational loss

e.

All of these



Question 6

1 out of 1 points

Communication and education tactic to change implementation should be used when:

Answers:

a.

group has power over implementation.

b.

change is technical.

c.

initiators clearly have power.

d.

users need to feel involved.

e.

group will lose out in change.



Question 7

1 out of 1 points

Organizational development can help managers address problems such as merger/acquisitions,

conflict management, and _____ .

Answers:

a.

cultural changes

b.

force field analysis

c.

organizational productivity

d.

organizational decline/revitalization

e.

none of these



Question 8

1 out of 1 points

The _____ approach to change implementation should be used when users have power to resist.

Selected

Answers:

a.

education

b.

top management support

c.

participation

d.

domination

e.

coercion



Question 9

1 out of 1 points

The _____ is a unit separate from the rest of the organization responsible for the development of a

major innovation.

Answers:

a.

matrix group

b.

vertical group

c.

change team

d.

new product group

e.

new-venture team



Question 10

1 out of 1 points

Which of the following is a person who sees the need for and fights for productive change in an

organization?

Selected

Answer:

a.

A critic

b.

A sponsor

c.

A catalyst

d.

A creative individual

e.

An idea champion